Applications Software Support Engineer

GBA5 EntServ UK Limited; Preston; On-site; GBP 32,000 - 42,000; Full time

Job summary

DXC Technology in Preston, UK, is seeking an Applications Software Support professional to join our team on a 5 days onsite basis, reducing to at least 3 days. You will investigate and resolve software incidents and work with customers and developers to enhance performance and service quality.

With 4+ years in a similar role, you will demonstrate strong incident management, problem-solving, and excellent communication.

Qualifications

• 4+ years in application/software support or similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.

Responsibilities

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

Skills

Incident management

Customer service

Troubleshooting

Software support

Communication

Job description

Job Description: Preston | 5 days onsite initially (reducing to a minimum of 3 days) Due to the nature of the work and the customers you support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Join our Applications Software Support Team and play a key role in supporting business-critical applications. You'll investigate and resolve software incidents, work closely with customers and development teams, and help deliver continuous improvements to application performance and service quality.

What you'll do:

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

What we're looking for:

• 4+ years' experience in application support, software support or a similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.
• Knowledge of software development methodologies and support practices.
• Ability to work independently and collaboratively within a team environment.

Desirable:

• Relevant certifications or advanced qualifications.
• Experience within secure or highly regulated environments.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Learn more on dxc.com.