Applications Support Engineer

Pratt & Whitney; Harlow; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading aerospace company is seeking an Applications Support Engineer for a hybrid role in Harlow. You will support and maintain the application life cycle, ensuring operational integrity and compliance with security policies. The ideal candidate has experience in dataflows administration and software management. This full-time position offers a permanent contract with a focus on improving efficiency and customer engagement.

Qualifications

• Experience in maintaining application life cycles and day-to-day operations.
• Familiar with vendor management and incident resolution.
• Strong focus on compliance with information security and policies.

Responsibilities

• Administer, configure and modify dataflows within the applications.
• Conduct regular software maintenance and performance tuning.
• Manage incidents, problems, and changes efficiently.

Skills

Subject Matter Expert

Dataflows administration

Software upgrades

Performance tuning

Incident management

Tools

Various software platforms

O/S level Administration

Job description

Job Title: Applications Support Engineer

Grade: P3

Function: Digital Technology

Location: Harlow or Glenrothes (Hybrid with a minimum of 2 days on site per week)

Country: United Kingdom

Position Role Type: Unspecified

Clearance: SC

Duration: Permanent

Hours: Full time 37 hrs

Date Posted: 2025-11-25

Role Summary

This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups, utilising industry standard best practise. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application.

Reporting to the Head of Business Intelligence, the successful candidate shall manage, operate, improve, maintain and report the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.

Responsibilities include, but are not limited to …

• Act as the application’s Subject Matter Expert and technical with a particular focus on administering, configuring and modifying dataflows within the tool.
• Software upgrades and data migration between different platforms and O/S level Administration experience would be a distinct advantage.
• Regular software maintenance, performance tuning and patching, including some periodic monthly out of hours working.
• Plan works with the Head of Service ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
• Meet IS assurance governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.
• Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
• Support the development and implementation of key service level agreements (SLAs).
• Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
• Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
• Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.
• Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.