Applications support - Cloud based SaaS (fully remote) #REF 1214

Interface Recruitment; Leeds; A distancia; GBP 28.000 - 40.000; Jornada completa

Descripción de la vacante

Interface Recruitment is seeking an Applications Support Analyst for a fully remote, UK-based role within a fast-growing cloud-based SaaS company. You'll provide first- and second-line support to ensure smooth operation of our client’s applications.

You will own issues, communicate clearly with users, and help drive continuous improvements. The role offers salary progression, bonuses, and personal development as the company scales.

Formación

• Excellent communication and problem-solving skills.
• Experience supporting SaaS applications is a plus.
• Ability to work in a remote, UK-based environment.
• Strong organisational skills and attention to detail.

Responsabilidades

• Deliver high-quality application support via phone, email, and other communication channels.
• Take full ownership of issues, ensuring timely and satisfactory resolution.
• Collaborate with colleagues to troubleshoot and resolve issues efficiently.
• Prioritise workloads effectively to balance business needs and user demands.
• Maintain accurate records of support activity and resolutions for future reference and teamwork.
• Contribute to continuous improvement efforts and share feedback to enhance our support processes.

Conocimientos

Proactive problem solver

Strong communicator

Organised and detail-oriented

Team player

Technical awareness

Self-motivated

Descripción del empleo

Applications support – Cloud based SaaS (fully remote) #REF 1214

Technical Applications Support with software setting

Contact number

01132990570

Work from home, flat management structure rewards based system

Additional Benefits

Region

West Yorkshire

Job Title: Application Support Analyst

Business Area: Support

Reporting To: Product Manager

About the Company

Our client are a fast-growing cloud-based SaaS organisation focused on improving how businesses manage, monitor, and support their people. Their platform is designed to enhance efficiency, wellbeing, and operational visibility — helping organisations make smarter decisions through data and technology.

As they scale rapidly, they're building a culture that rewards initiative, collaboration, and growth. With a flat management structure and an environment that values contribution over hierarchy, this is a place where great work is recognised and career progression is fast-tracked.

Job Purpose

You will play a key role in supporting and optimising their suite of applications. The role involves providing both first- and second-line technical support to ensure smooth performance and a high-quality user experience.

You’ll be at the heart of our operations — solving problems, improving processes, and contributing directly to the evolution of our products and services.

Key Responsibilities

Deliver high-quality application support via phone, email, and other communication channels.

Take full ownership of issues, ensuring timely and satisfactory resolution.

Collaborate with colleagues to troubleshoot and escape issues efficiently.

Prioritise workloads effectively to balance business needs and user demands.

Maintain accurate records of support activity and resolutions for future reference and teamwork.

Contribute to continuous improvement efforts and share feedback to enhance our support processes.

Skills and Knowledge

Proactive problem solver: able to think logically, identify root causes, and develop practical solutions.

Strong communicator: capable of explaining technical concepts clearly to non-technical users.

Organised and detail-oriented: able to manage time effectively and maintain accuracy under pressure.

Team player: thrives in a collaborative environment, asking for and offering help when needed.

Technical awareness: while deep expertise isn’t essential, a good understanding of IT systems, programming, or databases is beneficial.

Self-motivated: enjoys working independently within a supportive, flat-structured team.

Location & Type

Remote (UK-based) | Permanent, full-time

Salary & Benefits

Competitive and dependent on experience.
We believe in recognising contribution — as the company scales, so do the opportunities for salary growth, bonuses, and personal development.

Do you have proof of your right to work in the UK? *

• Yes