Remote Applications Support Analyst - Cloud SaaS

Interface Recruitment; Leeds; Remote; GBP 28,000 - 40,000; Full time

Job summary

Interface Recruitment is seeking an Applications Support Analyst for a fully remote, UK-based role within a fast-growing cloud-based SaaS company. You'll provide first- and second-line support to ensure smooth operation of our client’s applications.

You will own issues, communicate clearly with users, and help drive continuous improvements. The role offers salary progression, bonuses, and personal development as the company scales.

Qualifications

• Excellent communication and problem-solving skills.
• Experience supporting SaaS applications is a plus.
• Ability to work in a remote, UK-based environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Deliver high-quality application support via phone, email, and other communication channels.
• Take full ownership of issues, ensuring timely and satisfactory resolution.
• Collaborate with colleagues to troubleshoot and resolve issues efficiently.
• Prioritise workloads effectively to balance business needs and user demands.
• Maintain accurate records of support activity and resolutions for future reference and teamwork.
• Contribute to continuous improvement efforts and share feedback to enhance our support processes.

Skills

Proactive problem solver

Strong communicator

Organised and detail-oriented

Team player

Technical awareness

Self-motivated

Job description

Interface Recruitment is seeking an Applications Support Analyst for a fully remote, UK-based role within a fast-growing cloud-based SaaS company. You'll provide first- and second-line support to ensure smooth operation of our client’s applications.

You will own issues, communicate clearly with users, and help drive continuous improvements. The role offers salary progression, bonuses, and personal development as the company scales.