Technical Delivery Consultant - SAAS Applications - REF 1224

Interface Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Free Parking on site

Job summary

Interface Recruitment is seeking a Technical Delivery Consultant to support a modern web-based enterprise SaaS platform used by public sector and infrastructure-focused organisations across the UK. The role is Hybrid in the Bedfordshire area with one office day per week, full-time and permanent, offering £38,000 - £45,000 plus On-Call Allowance and Share Options.

You will work with internal teams to ensure customer environments are stable, secure and performant, handling incidents, deployments

Qualifications

• Experience supporting web-based enterprise applications.
• Experience troubleshooting server-side applications and integrations.
• Knowledge of APIs, databases, services and multi-layer environments.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Experience in SLA-driven support environments.
• Experience supporting GIS or mapping platforms.
• Experience within managed services or SaaS environments.
• Familiarity with ITIL or structured service management.

Responsibilities

• Deliver high-quality operational and technical support for a hosted software platform.
• Collaborate with development, infrastructure and professional services teams.
• Assist with deployments, updates and maintenance tasks.
• Investigate and resolve incidents in line with SLAs.
• Troubleshoot application, integration, API and data-related issues.
• Provide technical guidance to customers and stakeholders.
• Support automated and improvement initiatives.
• Maintain accurate service and incident records.

Skills

Enterprise app support

API troubleshooting

SQL/Databases

Customer communication

SaaS experience

ITIL familiarity

GIS experience

On-call support

Tools

Azure

Job description

Technical Delivery Consultant – SAAS Applications – REF 1224

Technical Delivery Consultant

Hybrid – Bedfordshire Area (1 office day per week)
Full-Time | Permanent
£38,000 - £45,000 + On-Call Allowance + Share Options

An established and growing software business is seeking a Technical Delivery Consultant to join its technical operations team supporting a modern web-based enterprise platform used by public sector and infrastructure-focused organisations across the UK.

This is an excellent opportunity for a technically capable support professional with strong application troubleshooting and Azure administration experience who enjoys solving complex issues, working closely with customers, and contributing to service improvement initiatives.

The Role

You will play a key role in delivering high-quality operational and technical support services for a business-critical hosted software platform. Working closely with internal development, infrastructure and professional services teams, you will help ensure customer environments remain stable, secure and performant.

Responsibilities will include:

• Supporting a web-based enterprise application environment
• Investigating and resolving incidents in line with SLAs
• Troubleshooting application, integration, API and data-related issues
• Supporting production environments and service recovery activities
• Assisting with deployments, updates and maintenance tasks
• Providing technical guidance to customers and stakeholders
• Supporting operational improvement and automation initiatives
• Maintaining accurate service and incident records
• Participating in an on-call rota and occasional out-of-hours activities

What We’re Looking For

• Strong enterprise or bespoke application support background
• Experience troubleshooting server-side applications and integrations
• Knowledge of APIs, databases, services and multi-layer application environments
• Strong analytical and problem-solving skills
• Excellent communication and customer-facing abilities
• Experience working within SLA-driven support environments
• Experience supporting GIS or mapping platforms
• Experience within managed services or SaaS environments
• Familiarity with ITIL or structured service management processes

Additional Benefits

Free Parking when on site

Region

Bedfordshire