Applications Support Analyst (Hybrid) – Improve Core Systems

Iris Recruitment; City of Edinburgh; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Iris Recruitment's client in Stoke-on-Trent is seeking an Applications Support Analyst to maintain and enhance core business systems. You'll provide 1st and 2nd line support, troubleshoot issues and translate business needs into practical system solutions.

The role combines hands-on configuration, testing and training, with a focus on customer service and continuous improvement. Hybrid working, salary £36,052 per year, plus opportunities to work on impactful projects.

Qualifications

• Experience in digital/app support or technology teams.
• Experience supporting business systems such as housing management, CRM or finance platforms.
• Strong Microsoft 365 skills including Power Apps and Power Automate.
• Excellent problem-solving and troubleshooting abilities with root cause analysis.
• Clear communication and ability to explain technical concepts simply.
• Commitment to continuous improvement and learning new technologies.
• Experience using technology and AI to improve processes.

Responsibilities

• Configure, develop and improve core business systems and applications.
• Provide 1st and 2nd line application support to colleagues.
• Investigate and resolve application issues, identify root causes.
• Support system improvement projects, upgrades and deployments.
• Understand requirements and translate them into practical system solutions.
• Facilitate testing and rollout of new functionality.
• Deliver training and guidance to help colleagues use applications.
• Manage requests and backlog of system improvements and bugs.
• Contribute to business continuity and drive continuous tech improvements.

Skills

Microsoft 365

Power Apps

Power Automate

Root cause analysis

Communication

Customer service

Tools

Housing management systems

CRM platforms

Finance platforms

Job description

Iris Recruitment's client in Stoke-on-Trent is seeking an Applications Support Analyst to maintain and enhance core business systems. You'll provide 1st and 2nd line support, troubleshoot issues and translate business needs into practical system solutions.

The role combines hands-on configuration, testing and training, with a focus on customer service and continuous improvement. Hybrid working, salary £36,052 per year, plus opportunities to work on impactful projects.