Applications Support Analyst - Hybrid, Impact & Improvement

Honeycomb Group; Stoke-on-Trent; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Honeycomb Group is seeking an Applications Support Analyst to join the ICT team in Stoke-on-Trent, in a hybrid role. You will support, develop and enhance our business applications, acting as a subject matter expert for key systems and ensuring user issues are resolved efficiently.

You’ll work on configuration, testing, training and deployment of system improvements, collaborating with colleagues to translate requirements into practical solutions, while contributing to ongoing process

Qualifications

• Experience in digital, application support or technology-focused teams.
• Experience supporting or improving business systems such as housing management, CRM or finance platforms.
• Strong Microsoft 365 skills including Power Apps and Power Automate.

Responsibilities

• Configure, support and continuously improve core business systems and applications.
• Provide high-quality 1st and 2nd line application support across the organisation.
• Investigate, troubleshoot and resolve application issues and root causes.

Skills

Microsoft 365

Power Apps

Power Automate

CRM systems

Problem solving

Communication

Tools

CRM software

Finance software

Job description

Honeycomb Group is seeking an Applications Support Analyst to join the ICT team in Stoke-on-Trent, in a hybrid role. You will support, develop and enhance our business applications, acting as a subject matter expert for key systems and ensuring user issues are resolved efficiently.

You’ll work on configuration, testing, training and deployment of system improvements, collaborating with colleagues to translate requirements into practical solutions, while contributing to ongoing process