Support Analyst (Applications)

Honeycomb Group; Stoke-on-Trent; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Honeycomb Group is seeking an Applications Support Analyst to join the ICT team in Stoke-on-Trent, in a hybrid role. You will support, develop and enhance our business applications, acting as a subject matter expert for key systems and ensuring user issues are resolved efficiently.

You’ll work on configuration, testing, training and deployment of system improvements, collaborating with colleagues to translate requirements into practical solutions, while contributing to ongoing process

Qualifications

• Experience in digital, application support or technology-focused teams.
• Experience supporting or improving business systems such as housing management, CRM or finance platforms.
• Strong Microsoft 365 skills including Power Apps and Power Automate.

Responsibilities

• Configure, support and continuously improve core business systems and applications.
• Provide high-quality 1st and 2nd line application support across the organisation.
• Investigate, troubleshoot and resolve application issues and root causes.

Skills

Microsoft 365

Power Apps

Power Automate

CRM systems

Problem solving

Communication

Tools

CRM software

Finance software

Job description

Support Analyst (Applications)

Location: Stoke-on-Trent / Hybrid

Salary: £36,052 a year

Are you passionate about technology, systems improvement and helping colleagues get the very best from digital solutions? Do you enjoy solving problems, improving processes and making a real impact through technology? If so, we'd love to hear from you.

As an Applications Support Analyst, you'll play a vital role in supporting, developing and enhancing the systems that underpin our services. Working as part of the ICT team and reporting to the Strategic Lead for Applications, you'll provide 1st and 2nd line support while acting as a subject matter expert for key business applications.

This is a hands-on role where you'll work closely with colleagues across the organisation, helping to resolve technical issues, improve business processes and support the successful delivery of system improvements and projects. From troubleshooting and configuration to testing, training and implementation, you'll help ensure our applications continue to meet the needs of the business and the people we support.

What you'll do:

• Configure, develop and continuously improve our core business systems and applications.
• Provide high-quality 1st and 2nd line application support to colleagues across the organisation.
• Investigate, troubleshoot and resolve application issues, identifying root causes and preventing reoccurrence.
• Support the delivery of system improvement projects, upgrades and deployments.
• Work with business users to understand requirements and translate them into practical system solutions.
• Facilitate system testing and support the rollout of new functionality and enhancements.
• Deliver training, guidance and support to help colleagues make the most of our applications.
• Manage and prioritise requests, system improvements and bug fixes through an organised backlog.
• Contribute to business continuity planning and drive continuous improvement across our technology estate

Who you are:

You'll be a proactive and customer-focused technology professional who enjoys collaborating with others and finding innovative solutions to business challenges.

We're looking for someone who has:

• Experience working within digital, application support or technology-focused teams.
• Experience supporting, administering or improving business systems such as housing management, CRM or finance platforms.
• Strong Microsoft 365 skills, including Power Apps and Power Automate.
• Excellent problem-solving and troubleshooting abilities, with experience carrying out root cause analysis.
• Great communication skills and the ability to explain technical concepts in a clear and accessible way.
• A passion for continuous improvement, innovation and learning new technologies.
• Experience using technology and AI to improve processes and deliver better outcomes.
• A commitment to delivering excellent customer service and building effective working relationships

Why Join Us?

At Honeycomb Group, technology plays a key role in helping us deliver great services and positive outcomes. You'll have the opportunity to work on meaningful projects, collaborate with colleagues across the organisation and develop your skills in a supportive, forward-thinking environment.

As part of our ICT team, you'll help shape how technology is used across the Group, driving innovation, improving efficiency and making a real difference to both colleagues and customers every day.

Join us and be part of a team that's committed to continuous improvement, collaboration and using technology to create better outcomes for everyone.

Learn more about our great staff benefits, how we live by our Honeycomb values, and what it's like working here by visiting our Careers Hub.

Closing date: 22nd November 2026

Shortlist date: 23rd November 2026

Interview date: TBC