Support Analyst (Applications)

IRIS Recruitment; City of Edinburgh; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Iris Recruitment's client in Stoke-on-Trent is seeking an Applications Support Analyst to maintain and enhance core business systems. You'll provide 1st and 2nd line support, troubleshoot issues and translate business needs into practical system solutions.

The role combines hands-on configuration, testing and training, with a focus on customer service and continuous improvement. Hybrid working, salary £36,052 per year, plus opportunities to work on impactful projects.

Qualifications

• Experience in digital/app support or technology teams.
• Experience supporting business systems such as housing management, CRM or finance platforms.
• Strong Microsoft 365 skills including Power Apps and Power Automate.
• Excellent problem-solving and troubleshooting abilities with root cause analysis.
• Clear communication and ability to explain technical concepts simply.
• Commitment to continuous improvement and learning new technologies.
• Experience using technology and AI to improve processes.

Responsibilities

• Configure, develop and improve core business systems and applications.
• Provide 1st and 2nd line application support to colleagues.
• Investigate and resolve application issues, identify root causes.
• Support system improvement projects, upgrades and deployments.
• Understand requirements and translate them into practical system solutions.
• Facilitate testing and rollout of new functionality.
• Deliver training and guidance to help colleagues use applications.
• Manage requests and backlog of system improvements and bugs.
• Contribute to business continuity and drive continuous tech improvements.

Skills

Microsoft 365

Power Apps

Power Automate

Root cause analysis

Communication

Customer service

Tools

Housing management systems

CRM platforms

Finance platforms

Job description

Support Analyst (Applications)

Location: Stoke-on-Trent / Hybrid

Salary: £36,052 a year

Are you passionate about technology, systems improvement and helping colleagues get the very best from digital solutions? Do you enjoy solving problems, improving processes and making a real impact through technology? If so, we'd love to hear from you. As an Applications Support Analyst, you'll play a vital role in supporting, developing and enhancing the systems that underpin our services. Working as part of the ICT team and reporting to the Strategic Lead for Applications, you'll provide 1st and 2nd line support while acting as a subject matter expert for key business applications. This is a hands‑on role where you'll work closely with colleagues across the organisation, helping to resolve technical issues, improve business processes and support the successful delivery of system improvements and projects. From troubleshooting and configuration to testing, training and implementation, you'll help ensure our applications continue to meet the needs of the business and the people we support.

What you'll do:

• Configure, develop and continuously improve our core business systems and applications.
• Provide high-quality 1st and 2nd line application support to colleagues across the organisation.
• Investigate, troubleshoot and resolve application issues, identifying root causes and preventing reoccurrence.
• Support the delivery of system improvement projects, upgrades and deployments.
• Work with business users to understand requirements and translate them into practical system solutions.
• Facilitate system testing and support the rollout of new functionality and enhancements.
• Deliver training, guidance and support to help colleagues make the most of our applications.
• Manage and prioritise requests, system improvements and bug fixes through an organised backlog.
• Contribute to business continuity planning and drive continuous improvement across our technology estate

Who you are:

You'll be a proactive and customer‑focused technology professional who enjoys collaborating with others and finding innovative solutions to business challenges.

We're looking for someone who has:

• Experience working within digital, application support or technology‑focused teams.
• Experience supporting, administering or improving business systems such as housing management, CRM or finance platforms.
• Strong Microsoft 365 skills, including Power Apps and Power Automate.
• Excellent problem‑solving and troubleshooting abilities, with experience carrying out root cause analysis.
• Great communication skills and the ability to explain technical concepts in a clear and accessible way.
• A passion for continuous improvement, innovation and learning new technologies.
• Experience using technology and AI to improve processes and deliver better outcomes.
• A commitment to delivering excellent customer service and building effective working relationships

Why Join?

At our client, technology plays a key role in helping us deliver great services and positive outcomes. You'll have the opportunity to work on meaningful projects, collaborate with colleagues across the organisation and develop your skills in a supportive, forward‑thinking environment. As part of our ICT team, you'll help shape how technology is used across the Group, driving innovation, improving efficiency and making a real difference to both colleagues and customers every day. Join us and be part of a team that's committed to continuous improvement, collaboration and using technology to create better outcomes for everyone.

Closing date: 22nd November 2026

Shortlist date: 23rd November 2026

Interview date: TBC