Site Based IT Engineer - Guildford

DXC Technology Company; Guildford; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Personal pension plan

Private medical cover

Life insurance

Flexible holiday

Job summary

DXC Technology is seeking a site-based Desktop Support Engineer in Guildford. The role involves on-site installation, servicing, and repair of systems, plus interaction with customers to resolve issues and coordinate with project teams.

The position requires SC Security Clearance and offers access to training, accreditation, and a comprehensive benefits package. Primary site is Guildford with potential support at nearby sites such as Frimley; hours are Monday–Friday with shift coverage.

Qualifications

• SC Security Clearance required.
• Experience with on-site hardware and software support.
• Experience with service ticketing systems such as ServiceNow.

Responsibilities

• Provide on-site field support to customers including installation, servicing and repair of systems and equipment.
• Carry out Security Audits of devices and report findings.
• Manage asset and stock lifecycle including loan user equipment.
• Act as central point of contact for customer inquiries and project-related issues.
• Assist in applying engineering principles to system design and modeling.

Skills

SC Security Clearance

On-site support

Troubleshooting

Tools

ServiceNow

Networking basics

Job description

Job Description:Site based engineer on a secure site at Guildford, with possible support provided at other site within the vicinity – Frimley.Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.Main responsibilities:Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.Answers customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs analyses and prepare reports on system problem trends and issues.Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.Assists in the design of basic technical programs for projects or enhancements to existing programs.Detailed Job Description:This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.Working as part of the On Site Support team you will gain access to a large library of training courses and accreditations to help further your skills and development.We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.This role is primarily site based at Guildford, but will involve support for supported sites such as Frimley.As a Desktop Support Engineer you will:Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.Carry out Security Audits of all devices holding Data on the network by Scanning and reportingAnswers customer queries and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.Act as a liaison with customers on administrative and technical matters for assigned projects.Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.Assists in the design of basic technical programs for projects or enhancements to existing programs.Break-Fix of all in-scope managed devicesAsset Management & Stock ManagementManaging the lifecycle of loan user equipmentAct as a central point of contact for the customerSoftware and system fault diagnosis, analysis and fixTake responsibility for stock used and follow the correct procedures regarding stock managementProactively keeping the customer updated with problem status at all timesIdentifying and reporting risk as appropriate in accordance with the guidelines.Essentials Skills/QualificationsSC Security ClearanceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirementsExperience working with process and/or system design conceptsExperience working with appropriate programming languages, operating systems and softwareExperience working with engineering principles and practicesDesirable Skills/QualificationsBasic Network Knowledge (Patching, tracing switch information etc.)Service Now Ticketing System ExperienceAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.