Onsite Applications Support Engineer: Incident Focus

WeAreTechWomen; Preston; On-site; GBP 32,000 - 45,000; Full time

Job summary

DXC Technology in Preston is seeking an Applications Software Support specialist to investigate and resolve incidents, support critical applications, and work with customers, development teams and on-call rota.

The role requires 4+ years in application or software support, strong incident management and problem-solving, excellent customer service and communication, and knowledge of software development methodologies.

Qualifications

• 4+ years' experience in application support, software support or a similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.
• Knowledge of software development methodologies and support practices.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

Skills

Incident management

Customer service

Communication

Team collaboration

Software support

Job description

DXC Technology in Preston is seeking an Applications Software Support specialist to investigate and resolve incidents, support critical applications, and work with customers, development teams and on-call rota.

The role requires 4+ years in application or software support, strong incident management and problem-solving, excellent customer service and communication, and knowledge of software development methodologies.