Application Support Specialist

Digital Appointments; Hempstalls; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Company car or car allowance

Travel expenses covered

Comprehensive training

Development opportunities

Job summary

Digital Appointments is seeking a Software Support Specialist to join a growing SaaS platform from the field. You will install the software at client sites across the UK, deliver hands-on training, and support customers throughout onboarding to ensure a confident start.

You’ll travel to client sites, manage installation schedules, and tailor deployments to specific requirements while representing the business professionally with excellent communication.

Qualifications

• Previous experience in software support or a similar customer-facing technical role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a sharp eye for detail.
• Proactive, organised and professional in your approach.
• Full UK driving licence and willingness to travel nationwide.
• Comfortable managing your own diary and working independently on the road.

Responsibilities

• Installing the platform's software at client sites across the UK.
• Delivering hands-on user training and post-installation support to help customers get the most out of the system.
• Working closely with clients to tailor installations to their specific requirements.
• Managing your own installation schedule, documentation and customer feedback.
• Acting as a professional ambassador for the business at every customer interaction.
• Building trusted working relationships that keep clients coming back.

Skills

Excellent communication

Problem-solving

Organised/Proactive

Full UK driving licence

Willingness to travel nationwide

Job description

An excellent opportunity has arisen to join a leading and rapidly growing SaaS software platform based in Stoke-on-Trent, as a Software Support Specialist. This is a field-based role working with an impressive portfolio of clients across the UK, installing the company's software and supporting customers through their onboarding journey. You'll be the friendly, capable face customers meet on-site — the person who ensures their software goes in smoothly, their team knows how to use it, and their business is up and running with confidence. Full training will be provided on the platform, systems and installation processes, so you'll be well set up to represent the business with expertise from day one. If you enjoy the mix of technology and people, take pride in delivering great service, and like the variety that comes with a field-based role, this one is worth a serious look.

What you'll be doing:

• Installing the platform's software at client sites across the UK
• Delivering hands-on user training and post-installation support to help customers get the most out of the system
• Working closely with clients to tailor installations to their specific requirements
• Managing your own installation schedule, documentation and customer feedback
• Acting as a professional ambassador for the business at every customer interaction
• Building trusted working relationships that keep clients coming back

What we're looking for:

• Previous experience in software support, application support or a similar customer-façing technical role — field-based experience is a plus but not essential
• Excellent communication and interpersonal skills — you'll be face-to-face with clients daily
• Strong problem-solving skills and a sharp eye for detail
• Proactive, organised and professional in your approach
• A full UK driving licence is essential, along with a willingness to travel nationwide, including overnight stays where needed
• Comfortable managing your own diary and working independently on the road

What's on offer:

• Company car or car allowance — your choice
• Generous expenses policy covering travel, hotels and meals
• Comprehensive training on the platform, systems and installation process
• Ongoing development and progression opportunities within a growing tech business
• The chance to join a well-respected, expanding SaaS company where your work genuinely matters