Software & Data Installation Technician

Forterro; Bedale; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Generous holiday entitlement

Sickness absence provision

Enhanced parental leave

Life assurance

Electric vehicle car scheme

Regular social & employee activities

Job summary

Forterro is looking for a Software & Data Installation Technician to manage the deployment of software solutions for customers. Key responsibilities include installing and configuring applications, troubleshooting issues, and providing comprehensive documentation for support teams. The role demands strong technical skills along with problem-solving and effective communication abilities, ideally suited for individuals who enjoy a customer-facing position. An attractive benefits package is offered to support your career growth in this fast-evolving industry.

Qualifications

• Experience in installing, configuring and testing software applications.
• Good understanding of data builds and deployment processes.
• Ability to follow technical specifications and apply structured testing.

Responsibilities

• Install, configure and deploy software solutions.
• Deliver end‑to‑end implementations and ensure solutions meet requirements.
• Produce clear and accurate documentation for customer sign‑off.

Skills

Technical capability

Problem-solving skills

Communication skills

Troubleshooting

Job description

Role Overview

The Software & Data Installation Technician is responsible for deploying software solutions for customers, from initial installation through to go‑live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines.

Department: Professional Services
Location: UK, Newton Le Willows

Responsibilities

• Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
• Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
• Test software thoroughly to confirm functionality and performance prior to go‑live
• Identify, troubleshoot and resolve issues arising during installation, testing or deployment
• Produce clear and accurate documentation, including customer sign‑off materials
• Prepare comprehensive handover documentation to enable a smooth transition to Support teams
• Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
• Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
• Maintain a professional, customer‑focused approach throughout the delivery process

Skills, Knowledge & Expertise

For this role, the key skills would typically include a balanced mix of technical capability, problem‑solving and communication skills, reflecting both the delivery and customer‑facing elements of the work.

From a technical perspective, you would be expected to demonstrate experience in installing, configuring and testing software applications, with a good understanding of data builds and deployment processes. Strong troubleshooting skills are important, along with the ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements. Familiarity with working both remotely and on customer sites, and confidence operating in different technical environments, would also be valuable.

Equally important are documentation and communication skills. The role requires clear and accurate written documentation for customer sign‑off, as well as the ability to produce effective handover materials for Support teams. You should be comfortable explaining technical information to non‑technical stakeholders, working collaboratively with customers and colleagues, and managing tasks in an organised and methodical way. A professional, customer‑focused approach and the ability to work independently while meeting deadlines are essential.

What we can offer you

We offer a competitive and well‑rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast‑growing industry.

Our benefits include:

• Generous holiday entitlement
• Sickness absence provision
• Enhanced parental leave
• Life assurance
• Electric vehicle car scheme
• Regular social & employee activities