Senior IT Applications Specialist (3rd Line) – Hybrid

Thirteen; Middlesbrough; Hybrid; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Salary £47,665 per annum

Annual leave 28-31 days + birthday

Pension up to 17%

Health plan

Discount platform - T’dar

Leave buy/sell

Job summary

Thirteen Group is seeking an IT Application Specialist (3rd Line) to provide expert technical support, development and continuous improvement across core systems. You will collaborate with stakeholders to deliver solutions that boost performance, efficiency and user experience, with a hybrid work model from our Middlesbrough office and flexibility to work from home.

The role requires experience in IT service delivery, application administration and strong problem-solving skills.

Qualifications

• Experience in administering, monitoring, maintaining and improving software applications.
• Ability to work in a fast-paced environment with rapid software changes.
• Organised, collaborative and forward-thinking with stakeholders.
• Strong troubleshooting and problem-solving skills.
• Flexibility to work out of hours; resilience rota and weekend maintenance.
• Experience with housing management systems (advantageous).

Responsibilities

• Upgrade, develop and support business applications to improve performance and user experience.
• Work with stakeholders to translate business needs into technical solutions.
• Plan, coordinate and implement application upgrades and system changes.
• Own complex incidents and service requests; troubleshoot and drive resolution with IT and third-party partners.
• Operate within ITIL incident and change management processes.
• Maintain security, stability and resilience; support disaster recovery and continuity.
• Support the technical implementation of new systems.

Skills

IT service delivery

Application administration

Troubleshooting

ITIL processes

Stakeholder collaboration

System upgrades

Work on resilience rota

Job description

Thirteen Group is seeking an IT Application Specialist (3rd Line) to provide expert technical support, development and continuous improvement across core systems. You will collaborate with stakeholders to deliver solutions that boost performance, efficiency and user experience, with a hybrid work model from our Middlesbrough office and flexibility to work from home.

The role requires experience in IT service delivery, application administration and strong problem-solving skills.