Application Support Engineer

F5 Consultants; West of England; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Profit share scheme

Annual bonus up to 15%

25 days holiday (buy/sell)

Enhanced parental leave

Job summary

F5 Consultants is seeking an Applications Support Technician to join our IT Applications team in Bristol. This permanent role combines day-to-day application support with troubleshooting, improvements and project work, with 3 days onsite and 2 days working from home.

You'll own issues through to resolution, work with internal users, IT teams and third-party suppliers, and help enhance our suite of enterprise applications.

Qualifications

• Experience supporting enterprise or business-critical applications.
• Strong troubleshooting and problem-solving skills.
• Exposure to SQL / SQL Server and an understanding of databases.
• Experience working in an incident/service management environment.
• Good knowledge of Microsoft 365 and Active Directory / Entra ID.
• Excellent communication with both technical and non-technical stakeholders.

Responsibilities

• Provide technical support across a range of enterprise and business applications.
• Investigate and resolve application incidents, faults and performance issues.
• Troubleshoot issues across applications, databases and supporting infrastructure.
• Work with third-party suppliers to manage escalations through to resolution.
• Support application upgrades, implementations, rollouts and enhancements.
• Assist with application configuration, maintenance and monitoring.
• Create and maintain technical documentation and knowledge articles.
• Identify opportunities to improve systems, processes and the overall support service.
• Work closely with colleagues across IT and the wider business.

Skills

SQL / SQL Server

Microsoft 365

Active Directory

Entra ID

Incident management

Troubleshooting

Stakeholder communication

Job description

Salary: £40,000 - £45,000 + up to 15% bonus + profit share scheme

Location: Central Bristol - 3 days onsite / 2 days WFH

Type: Permanent

We’re looking for an Applications Support Technician to join an established IT Applications team within a global company, supporting a broad portfolio of business-critical systems and applications.

This is a varied, hands-on role combining day-to-day application support with troubleshooting, system improvements and project work. You’ll take ownership of application issues through to resolution, working closely with internal users, wider IT teams and third-party suppliers.

Key responsibilities

• Provide technical support across a range of enterprise and business applications
• Investigate and resolve application incidents, faults and performance issues
• Troubleshoot issues across applications, databases and supporting infrastructure
• Work with third-party suppliers to manage escalations through to resolution
• Support application upgrades, implementations, rollouts and enhancements
• Assist with application configuration, maintenance and monitoring
• Create and maintain technical documentation and knowledge articles
• Identify opportunities to improve systems, processes and the overall support service
• Work closely with colleagues across IT and the wider business

What we're looking for

• Previous experience within Application Support, Applications Analysis, Business Systems Support or a similar role
• Experience supporting enterprise or business-critical applications
• Strong troubleshooting and problem-solving skills
• Exposure to SQL / SQL Server and an understanding of databases
• Good knowledge of Microsoft including 365 and Active Directory / Entra ID
• Experience working within an incident/service management environment
• Strong communication skills and confidence working with both technical and non-technical stakeholders
• Up to 15% annual bonus
• Company profit share scheme
• 25 days holiday with buy/sell options
• Enhanced maternity, paternity, adoption and shared parental leave