Application Support Analyst

Kinetech; Brentwood; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Competitive salary and benefits

Hands-on role supporting critical systems

Collaborative technical environment

Job summary

Kinetech is seeking an Application Support Analyst on a 6-month fixed-term contract in Brentwood. The role involves providing 2nd and 3rd line support for bespoke applications, managing incidents, and maintaining documentation. Candidates should have experience in application support with solid SQL skills and good communication abilities. This position offers a competitive salary of up to £32,000 with benefits. Interviews are planned immediately, so applications are encouraged.

Qualifications

• Experience in application support (2nd line or above).
• Decent SQL skills - able to query data and scripts.
• Experience supporting bespoke SQL based systems.

Responsibilities

• Provide 2nd/3rd line support for business applications.
• Manage and resolve incidents via ITSM tools.
• Troubleshoot application and data issues.

Skills

Application support experience

SQL skills

Excellent communication

Customer focus

Experience with APIs

Job description

6-Month Fixed-Term Contract (Potential Extension / Perm)

Salary to £32,000 + Benefits | Onsite Working 4 days per week | Brentwood

We’re recruiting for an Application Support Analyst to join a busy IT Service Desk, delivering 2nd and 3rd line support across a range of business-critical applications.

You’ll support primarily bespoke systems, taking ownership of incidents, resolving issues, and ensuring applications remain stable and reliable. This role involves close collaboration with developers, infrastructure teams, and end users.

Key Responsibilities

• Provide 2nd/3rd line support for business applications
• Manage and resolve incidents via ITSM tools
• Troubleshoot application and data issues (including SQL)
• Support user access, onboarding/offboarding
• Maintain documentation and knowledge articles
• Escalate complex issues where required
• Support releases and user testing

About You

• Experience in application support (2nd line or above)
• Decent SQL skills - Able to Select / Join tables, query data and scripts to look for quick fixes.
• Experience supporting bespoke SQL based systems
• Excellent communication and customer focus
• Microsoft platforms or Dynamics exposure useful so some applications.
• Experience with APIs or web applications

What’s on Offer

• Hands‑on role supporting critical systems
• Collaborative technical environment
• Opportunity to improve processes and service delivery
• Competitive salary and benefits

Interviews are planned immediately (May 26). Please apply today for an immediate CV review.

Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.