Application Support Analyst (Vets) - 6 Month Ftc

Vets for Pets; England; On-site; GBP 26,000 - 36,000; Full time

Job summary

Pets at Home is seeking an IT support professional to manage RxWorks during a practice-management migration to Provet. You’ll keep the current RxWorks system running smoothly, handle day-to-day support, and ensure our teams can continue delivering care across our UK practices.

This 6-month FTC requires a quick start, experience with veterinary PMS, and the ability to work with IT teams, vendors and practices.

Qualifications

• Experience with RxWorks and/or Provet in veterinary settings.
• Understanding of veterinary practice life and workflows.
• Experience in application support and administration or system service environments would be advantageous.
• Strong problem-solving skills and attention to detail.
• Ability to start quickly and minimise notice periods.

Responsibilities

• Be the go-to person for RxWorks user support and administration.
• Resolve incidents and service requests quickly and effectively.
• Monitor system performance and troubleshoot issues.
• Collaborate with IT teams, vendors and veterinary practices.
• Document processes and ensure compliance with audit standards.

Skills

RxWorks

Provet

Vet background

Incident resolution

System administration

Job description

Contract: 6 Month FTC - end date 30th June 2027

What's the role?

We're moving practice management systems, from RxWorks to Provet, across our practices. While the migration happens, you'll keep our current system (RxWorks) running smoothly, handling day-to-day support and ensuring our teams can deliver exceptional care.

This role is a 6 month FTC to support the project, and we're open to considering candidates from across the UK.

What you'll do:

• Be the go-to person for RxWorks user support and administration
• Resolve incidents and service requests quickly and effectively
• Monitor system performance and troubleshoot issues
• Collaborate with IT teams, vendors and veterinary practices
• Document processes and ensure compliance with audit standards

What we’re looking for:

• Experience with RxWorks or / and Provet (or other veterinary practice management systems)
• Understanding of practice life - we very much welcome candidates from veterinary backgrounds
• Experience of application support & administration and/or of working within a system service environment would be advantageous
• Strong problem-solving skills and attention to detail
• Ability to start pretty quickly (unfortunately we can't consider long notice periods)

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Why join us?

At Pets at Home, we're passionate about pets and people. You'll be part of a friendly, supportive team with access to great benefits and the chance to make a real impact during a key transformation project.

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