Application Engineer

IVC Evidensia UK; City of Edinburgh; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Discounted staff pet care

Access to discounts/cashback with many

Job summary

VetsNow, part of IVC Evidensia Group, seeks a tech professional to build and support their practice management software. You’ll report to the Applications Manager, solving real problems, turning needs into actionable features, and supporting users across clinics and the contact centre in Scotland and beyond.

You’ll work with React on the front end, SQL Server for data, Azure services, and APIs, with AI-enabled discovery while maintaining a critical eye on outputs.

Qualifications

• Three years’ commercial experience building technical solutions.
• Microsoft Azure experience.
• Track record of developing small, well-made improvements that help users.
• Rigour with data and numbers before trusting results.
• Ability to turn user needs into clear priorities and explain trade-offs to colleagues.

Responsibilities

• Build and support production software, turning user needs into small, well-made improvements.
• Identify real problems behind each request and push back when a proposed solution is not addressing the problem.
• Determine whether an issue needs training or a missing feature before deciding what to build.
• Write clear requirements with evidence from clinics and support teams.
• Test changes to client journeys, evaluate results, and decide next steps.
• Work with React on the front end, SQL Server for data, and Azure services; connect systems via APIs and use AI tools for discovery and analysis.

Skills

Microsoft Azure

React

SQL Server

APIs

Problem solving

Data rigour

Tools

Azure services

Job description

Vets Now, part of inspiring vet care, are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices, – from dedicated out-of-hours clinics and 24/7 pet emergency hospitals.

Make a Difference When It Matters Most

If you’re someone who enjoys helping others and can bring empathy, professionalism and flexibility to a busy environment, this could be the perfect opportunity for you. Whether you’re reassuring a worried pet owner, answering an important question or making sure the right information reaches the right team, you’ll play an important part in supporting pet owners when they need us most.

How You’ll Make a Difference

At Vets Now, our clinics and contact centre rely on our software every day. Reporting to the Applications Manager, you’ll join a small but experienced & enthusiastic team, in building and supporting our custom built practice management system and the integrations that connect it to the rest of our tools. You’ll get real problems to solve, decide how to tackle them and own them through to the end. Part of your week will go on supporting users, and what you learn from them will shape what we build next.

• Build and support production software, turning what users need into small, well made improvements
• Get to the real problem behind each request before committing to a fix, and push back when someone hands you a solution instead of a problem
• Figure out whether an issue calls for training or a missing feature before deciding what to build
• Write up requests from clinics and support teams as clear requirements, with the evidence behind them
• Test changes to client journeys, weigh up the results, then decide whether to keep testing, make the change permanent or switch it off
• Work with React on the front end, SQL Server for data and Azure services, connect systems through APIs, and use AI tools for discovery, building and analysis while keeping a critical eye on what they produce

You Might Be a Great Fit If...

We’re looking for a driven, capable professional who brings:

• Around three years’ commercial experience building technical solutions
• Microsoft Azure experience
• A track record of developing small, well made improvements that make life easier for users on applications
• Rigour with data: you reconcile the numbers before you trust the results
• The ability to turn user needs into clear priorities, and to explain trade offs to colleagues with and without a technical background
• A commitment to supporting our purpose and values

£35 - £45 a year

How We’ll Support You

At VetsNow, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

• A role with real business impact supporting teams across the organisation
• Clear career pathways with progression opportunities within the IVC Group and beyond
• Ongoing learning and development supported by tailored programmes and resources
• A collaborative, values-led culture focused on care, innovation, and continuous improvement
• Hybrid working, with around one office day a month in Edinburgh

What We Offer Our Team

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice schemeVoluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.