Veterinary Patient Care Assistant

CVS Group; Melton Mowbray; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

National Minimum Wage

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and support

Job summary

The Crescent Veterinary Centre in Melton Mowbray is seeking a Veterinary Patient Care Assistant to join our team on a 6-month fixed-term contract. This full-time role (40 hours/week, Monday–Friday, 08:30–19:00) involves nursing care, assisting vets, and supporting reception tasks in a busy veterinary practice.

Salary is aligned with the National Minimum Wage and depends on age. Join CVS Vets, part of a leading UK veterinary group, and help put pets first while developing your skills in a

Qualifications

• Experience in customer service or public interaction is essential.
• Ability to handle emotional situations with kindness and professionalism.
• Strong communication and genuine empathy are required.
• Experience in animal welfare, including feeding, cleaning, and handling, is essential.
• Resilience and ability to work in a busy environment.
• Preferably experience in a veterinary environment.

Responsibilities

• Provide nursing care to veterinary patients.
• Assist Vets and Nurses with animal restraint.
• Walk, feed and clean patients throughout shifts.
• Prepare emergency and operating facilities.
• Perform general cleaning and maintenance of practice areas.
• Run internal lab samples as required.
• Answer emergency calls and support reception with bookings and payments.

Skills

Customer service

Resilience

Communication

Empathy

Team player

Animal welfare

Job description

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At The Crescent Veterinary Centre, we make pets a priority every day!

Role Details:

Location: The Crescent, Melton Mowbray, Leicestershire, LE13 0NF

Contract: 6-Month Fixed Term Contract – to start December 2026

Hours: Full-time, 40 hours per week

Shift Pattern: Monday – Friday only, between the hours of 08.30 – 19.00

Salary: Will be paid at the National Minimum Wage and will be dependent on age

Discover Our Practice:

Get a glimpse of what makes us special: The Crescent Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your responsibilities will include:

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• This role will also involve regulary supporting the reception team alongside providing nursing care, including booking appointments, answering the telephone, greeting clients and processing payments

Who We’re Looking For:

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling – this is essential!
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you’ll enjoy:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, CVS Vets | What We Offer

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We’re committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.