Application Support Analyst

University of the Arts London; London; On-site; GBP 39,644 - 50,925; Full time

Benefits offered by this job

Competitive salary package

31 days annual leave plus public holidays

Generous pension scheme

Family-friendly policies

Job summary

A prominent higher education institution in London is seeking an Application Support Analyst to enhance the digital experience for students. You will provide specialist support, developing and maintaining services that assist students. The ideal candidate has significant experience in enterprise applications, communication skills, and the ability to work within a product team. A competitive salary package and benefits are offered for this full-time role.

Qualifications

• Strong experience with enterprise and bespoke applications.
• Experience in a product team or agile team.
• Good understanding of ITIL service management processes.

Responsibilities

• Provide specialist support within the Student Support Services team.
• Develop and maintain services for students.
• Liaise with internal teams and external suppliers to resolve issues.

Skills

Supporting and maintaining enterprise applications

Working in a product team

Managing customer relationships

Understanding ITIL service management

Effective communication skills

Problem-solving abilities

Job description

Join to apply for the Application Support Analyst role at University of the Arts London

Join to apply for the Application Support Analyst role at University of the Arts London

University of the Arts London provided pay range

This range is provided by University of the Arts London. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centered product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As an Application Support Analyst, you will provide specialist support within the Student Support Services team, developing and maintaining services that help students access information and book resources at the university. You will be part of a multidisciplinary product team that includes software development, delivery, product, business analysis and UX design.

There is a mixed portfolio of internally managed products and third-party SaaS based solutions, all of which need varying levels of support. You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of incidents and service requests.

In this recruitment round, we are seeking an Application Support Analyst to work across our Student Support Services team as we focus on creating and enhancing a seamless and reliable digital experience.

Experience

• Strong experience of supporting and maintaining enterprise and bespoke applications, including third-party SaaS solutions and on-prem data solutions
• Experience of working in a product team or multidisciplinary agile team
• Experience of managing customer relationships and third-party suppliers
• A good understanding of ITIL service management processes and experience of using a service management tool
• Effective oral and written communication skills
• Ability to communicate with people at all levels, including the ability to problem solve

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

• Competitive salary package of £39,644 to £50,925 per annum, depending on experience
• 31 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of full maternity or paternity pay

For more information on UAL, and Digital & Technology, please visit the dedicated microsite here: https://webmicrosites.hays.co.uk/web/ual

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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