Global Application Support Analyst—SLA-Driven

Heidrick & Struggles; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Heidrick & Struggles is seeking an Application Support Analyst in Greater London to join their Support team. The key responsibilities include providing high-quality support for global business applications, troubleshooting issues, and collaborating with internal teams. Candidates should have a minimum of three years in technical support roles, strong communication skills, and experience with enterprise-class applications. A Bachelor’s degree in Computer Science or a related field is preferred. This is an excellent opportunity to enhance career development in a global work environment.

Qualifications

• Minimum three years in customer-facing technical support roles.
• Demonstrated experience supporting at least one enterprise-class application.
• Professional, customer-focused, and service-oriented.

Responsibilities

• Act as the primary point of contact for business stakeholders for application issues.
• Document and manage issues using the H&S Incident Management System.
• Analyze issues to identify root causes, patterns, and solutions.

Skills

Customer support

Problem-solving

Critical thinking

Communication skills

Collaboration

Education

Bachelor’s degree in Computer Science or related fields

Tools

CRM

HRIS

Job description

Heidrick & Struggles is seeking an Application Support Analyst in Greater London to join their Support team. The key responsibilities include providing high-quality support for global business applications, troubleshooting issues, and collaborating with internal teams. Candidates should have a minimum of three years in technical support roles, strong communication skills, and experience with enterprise-class applications. A Bachelor’s degree in Computer Science or a related field is preferred. This is an excellent opportunity to enhance career development in a global work environment.