Application Support Analyst - Endur

Scope AT Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the UK seeks an experienced Application Support Analyst with expertise in Endur. The role involves providing hands-on support, troubleshooting, and managing change requests. Ideal candidates will have 8-10 years of experience in application support within energy trading, strong analytical skills, and knowledge of the ITIL framework. Exposure to cloud technologies is a plus.

Qualifications

• 8-10 years of hands-on experience in Endur application support.
• Strong knowledge of energy/commodity trading workflows and processes.
• Excellent problem-solving, debugging, and analytical skills.
• Experience with incident, problem, and change management (ITIL framework preferred).
• Ability to work in a fast-paced, business-critical environment.

Responsibilities

• Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
• Monitor system performance, investigate issues, and coordinate with development teams for fixes.
• Manage change requests, enhancements, and system upgrades.
• Liaise with stakeholders for system reliability.
• Create and maintain technical documentation and support procedures.

Skills

Endur application support

Energy/commodity trading workflows

Problem-solving skills

ITIL framework knowledge

Communication skills

Tools

AWS

Azure

Scripting automation

Job description

About the Role
We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.

Key Responsibilities

• Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
• Monitor system performance, investigate issues, and coordinate with development teams for fixes.
• Manage change requests, enhancements, and system upgrades in line with business requirements.
• Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs.
• Create and maintain technical documentation, runbooks, and support procedures.

Required Skills & Experience

• 8-10 years of hands-on experience in Endur application support.
• Strong knowledge of energy/commodity trading workflows and processes.
• Excellent problem-solving, debugging, and analytical skills.
• Experience with incident, problem, and change management (ITIL framework preferred).
• Ability to work in a fast-paced, business-critical environment with strong communication skills.

Nice to Have

• Exposure to cloud technologies (AWS and/or Azure).
• Experience with automation and Scripting for support processes.
• Familiarity with DevOps practices and CI/CD pipelines.