Application Support Analyst - Chorley

Erin Associates Ltd; Chorley; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Erin Associates Ltd in Chorley is seeking an Application Support Analyst to join our hybrid team. You will provide essential support for core business systems, deploy and configure applications, and manage incidents within tight SLAs.

You will collaborate with customers and internal teams, create documentation, and contribute to continual service improvement while developing your technical knowledge in a structured program.

Qualifications

• Ability to multi-task effectively in a high-pressure environment.
• Experience of Software Development and Customer Support.
• Experience with SQL databases and system monitoring solutions.

Responsibilities

• Provide application support for critical business systems to business customers.
• Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
• Manage customer incidents, problems, and requests within SLAs.
• Respond to customer inquiries regarding features and capabilities of supported applications.
• Create both customer-facing and internal documentation, adhering to company standards.
• Engage in Continual Service Improvement (CSI) activities to enhance service value.

Skills

Multi-tasking

Software development

Customer support

SQL databases

System monitoring solutions

Bespoke applications

Communication skills

Tools

System monitoring solutions

Job description

Application Support Analyst - Chorley - Hybrid Working

Application Support | SQL Databases | Deployment | Configuration | Software Support

Key Responsibilities

• Provide application support for critical business systems to business customers.
• Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
• Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
• Respond to customer inquiries regarding the features and capabilities of supported applications.
• Create both customer-facing and internal documentation, adhering to company standards.
• Engage in Continual Service Improvement (CSI) activities to enhance service value.

Required Skills and Experience:

• Ability to multi-task effectively in a high-pressure environment.
• Experience of Software Development and Customer Support.
• Experience with SQL databases.
• Knowledge of System Monitoring Solutions.
• Experience supporting bespoke applications.
• Familiarity with system monitoring solutions.
• Excellent communication skills, with the ability to build strong relationships with internal and external customers.

Why Join?

• You’ll benefit from structured training, opportunities to expand your technical knowledge, and a clear career progression path. Additionally, they offer a competitive salary package, including an incentive scheme that recognizes and rewards your contributions.

Keywords: Application Support Analyst, Chorley, Lancashire, Preston, Blackpool, Blackburn, Application Support, Deployment, Configuration, SQL, Software Support - Hybrid Working

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process