Support Analyst

Intec Select Limited; Maidenhead; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Intec Select Limited in Maidenhead is seeking an Applications Support Analyst to provide Level 1 support across core business applications, manage escalations, and contribute to improvements and transformation projects. You will work with internal teams and third-party providers to ensure systems remain effective and reliable.

The role involves supporting core business applications, troubleshooting issues, and contributing to application projects, including testing and implementation, while

Qualifications

• Experience in application, IT or technical support.
• Experience with systems integration, automation or transformation.
• Experience producing reports or dashboards.
• Strong communication and organisational skills.

Responsibilities

• Provide L1 support and elevate complex L2/L3 issues.
• Troubleshoot application, database and system issues.
• Support application integration, automation and process improvements.
• Manage software vendors, SaaS providers and service partners.
• Maintain system documentation and architecture diagrams.
• Identify opportunities to improve processes and reduce manual work.

Skills

Application support

Troubleshooting

Business applications

Data management

Requirements gathering

Vendor/SaaS

Communication & organisation

Systems integration/automation

Document management

Security/Disaster recovery

Reports & dashboards

Technical documentation

Job description

Applications Support Analyst | £65,000 | Maidenhead

Hybrid Working Pattern

Overview:

An excellent opportunity has arisen for an Applications Support Analyst to join an established organisation, providing support across core business applications.

The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.

Role & Responsibilities:

• Support core business applications and ensure business continuity.
• Provide L1 support and elevate complex L2/L3 issues.
• Troubleshoot application, database and system issues.
• Work with business teams to understand and resolve requirements.
• Support application integration, automation and process improvements.
• Support databases, master data and operational reporting.
• Support document management and content workflows.
• Contribute to application projects, including testing and implementation.
• Manage software vendors, SaaS providers and service partners.
• Support access, licensing, security and disaster recovery.
• Maintain system documentation and architecture diagrams.
• Identify opportunities to improve processes and reduce manual work.

Skills & Experience

• Experience in application, IT or technical support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business applications and users.
• Understanding of databases and data management.
• Experience gathering requirements and resolving system issues.
• Experience working with vendors or SaaS providers.
• Strong communication and organisational skills.
• Experience with systems integration, automation or transformation.
• Knowledge of document management systems.
• Experience with systems administration, security or disaster recovery.
• Experience producing reports or dashboards.
• Experience maintaining technical documentation.