Application Support Analyst (2Nd Line Support)

IO Associates; Bath; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a skilled Application Support Analyst to join their dynamic team. This exciting role offers the chance to enhance your experience within a top-tier professional services firm. You will conduct training sessions, troubleshoot hardware issues, and provide essential support to Service Desk customers. With a hybrid working model and a competitive salary, this position is ideal for those looking to grow in a supportive environment. If you’re passionate about technology and eager to make an impact, this opportunity is for you.

Qualifications

• Experience in application support and troubleshooting.
• Strong communication skills for training and support.

Responsibilities

• Diagnose and troubleshoot desktop and laptop hardware performance issues.
• Provide help to Service Desk customers via remote assistance.
• Manage and monitor inventory of site storerooms.

Skills

Diagnose and troubleshoot hardware issues

Remote assistance

Inventory management

Job description

Role: Application Support Analyst
Start Date: ASAP
Location: Bath
Status: Hybrid
Salary: GBP31,000

I am working with one of my favourite clients to find a skilled Application Support Analyst to join them on a permanent basis. My client is within the UK Top 100 for Professional Services and so, this is an excellent opportunity to really boulster your experience. The role will vary but you can expect to be conducting training across all their offices, including new starter inductions, IT/application refresher courses, project roll-outs, and targeted training sessions. This role is based out of my clients Bath office on a hybrid basis and will be offering a salary of up to GBP31k.

Key Responsibilities

• Diagnose and troubleshoot desktop and laptop hardware performance issues
• Assisting Infrastructure team, when necessary, with equipment moves and replacements
• Daily checks leading to triage and responding to alerts, identifying trends and problems
• Provide help to Service Desk customers via remote assistance and in person when appropriate.
• Image, update, maintain and deploy desktops and laptops
• Manage and monitor inventory of site storerooms and arrange WEEE removal
• Work with Facilities to provision New Starters, Movers and Leavers
• Provide 3rd line teams with feedback of problems experienced by Service Desk customers
• Identify priority tickets and inform SDM of Major Incidents or Priority 1 and 2 tickets as defined by Service Desk SLAs

If this sounds like a good opportunity for you, please send across your most recent CV and I will call you to discuss! Please note we are not able to accept candidates that require sponsorship for this role.

Role: Application Support Analyst
Start Date: ASAP
Location: Bath
Status: Hybrid
Salary: GBP31,000