2nd Line Support Analyst x 2/3 - New (REFBJ19)

RedRock Resourcing; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for multiple 2nd/3rd Line Support Analysts to join their dynamic team. This role offers the opportunity to work in a high-profile organization known for its excellence in IT support. You will be responsible for supporting clients, managing ticketing procedures, and collaborating with a talented team. With a strong emphasis on professional development, this position encourages you to enhance your skills while contributing to exciting technical projects. If you thrive in a fast-paced environment and are eager to learn, this could be the perfect opportunity for you.

Benefits

Comprehensive Training

Development Opportunities

Qualifications

• Strong experience in IT support with excellent communication skills.
• Ability to troubleshoot and solve problems effectively.

Responsibilities

• Supporting clients and ensuring ticketing procedures are followed.
• Diagnosing support cases and managing new workstation builds.

Skills

IT Support

Troubleshooting

Problem-Solving

Network & Firewall Knowledge

Windows Server Administration

Communication Skills

Enthusiasm to Learn

Tools

Azure

AWS

Virtualization Software

Job description

2nd Line Support Analyst x 2/3 - New (REFBJ19)

2nd Line Support Analyst x 2/3 - New (REFBJ19)

A high-profile organisation, recognised as a leader in its field, is seeking multiple 2nd/3rd Line Support Analysts due to ongoing growth.

Suitable candidates will possess the following:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform well under pressure
• Punctuality, attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Enthusiasm to learn and develop new skills
• Network & Firewall knowledge and troubleshooting abilities
• Windows Server administration experience
• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

The key duties include:

• Supporting clients, ensuring ticketing procedures are followed, and keeping clients informed
• Diagnosing support cases with team assistance
• Proactive maintenance of client networks using support tools
• Managing new workstation builds and user setups
• Participating in technical projects, client meetings, and onsite support
• Collaborating with the team to implement policies and procedures
• Assisting in training and developing junior team members

We offer an excellent benefits package, including comprehensive training and development opportunities!