IT Support Analyst

Harding Retail; Bristol; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a technically adept IT Support Analyst to provide exceptional customer service and technical stability as the business grows. This role involves managing incidents, improving IT offerings, and supporting a modernized technology roadmap. With a focus on hybrid working, you will be part of a dynamic team dedicated to enhancing the IT experience for users. If you thrive in a customer-focused environment and have a passion for technology, this opportunity is perfect for you. Join a company recognized for its commitment to outstanding service and innovation in cruise retailing.

Benefits

Competitive salary

Bonus scheme

Pension

4x life assurance

Healthcare

26 days leave annually

Qualifications

• Proven experience in an IT Support environment, ideally in 1st/2nd Line.
• Strong knowledge of Microsoft Windows 10 and Active Directory administration.

Responsibilities

• Logging, assigning, and resolving incidents and service requests promptly.
• Proactively identifying opportunities to improve IT offerings.

Skills

Microsoft Windows 10

MacOS

Active Directory administration

Office 365

Exchange Online

SharePoint

Teams

Analytical skills

Problem-solving skills

Customer service skills

Job description

Are you a technically adept IT professional with exceptional soft skills?

Can you handle incidents, answer service requests, assist with continuous improvement, and deliver IT elements to wider projects?

Do you thrive on being part of the “face of IT”, championing excellent customer service?

If so, the IT Support Analyst opportunity could be perfect for you!

About the role:

The key focus is to provide technical stability and excellent IT customer service to our teams as the business continues to grow. With an updated technology roadmap, we are focusing on overhauling and modernising our transactional systems and further developing our digital strategy.

Based in Avonmouth on a hybrid working basis - 3 days per week on-site.

Compensation: competitive salary, bonus scheme, pension, 4x life assurance, healthcare, 26 days leave annually (including Christmas shutdown).

What you’ll be doing:

• Logging, assigning, and resolving incidents, problems, and service requests promptly, escalating when necessary.
• Proactively identifying and proposing opportunities to improve IT offerings to end users.
• Creating, contributing to, and updating departmental knowledge base and support documentation.
• Providing accurate content and input for departmental reports, including monthly KPIs/scorecards.
• Managing equipment lifecycle by identifying equipment nearing end of life for replacement.
• Provisioning new hardware and reimaging existing hardware.
• Hardware troubleshooting.

About you:

• Proven experience in an IT Support environment, ideally within a 1st/2nd Line IT Support role.
• Strong knowledge of Microsoft Windows 10, MacOS, and Active Directory administration.
• Experience managing Cloud technologies such as Office 365, Exchange Online (with Advanced Threat Protection), SharePoint, and Teams.
• Ability to work independently and resourcefully, escalating issues when necessary.
• Highly organized with strong attention to detail.
• Excellent listening, communication, and customer service skills.
• Strong analytical and problem-solving skills.
• Must have existing right to work in the UK.

About us:

Harding+ leads in innovative onboard cruise retailing, working closely with cruise line and brand partners to enhance every cruise experience. We are committed to outstanding customer service, evidenced by winning the Cruise Retailer of the Year award for 2022 and 2023.

Harding+ is an equal opportunities employer. We believe that a diverse workforce is central to our success. Recruitment decisions are based on experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and data security remains a top priority for Harding+.