Application Support Analyst

Gleeson; Sheffield; On-site; GBP 32,000 - 46,000; Full time

Job summary

Gleeson is seeking an Application Support Analyst in Sheffield to join the Business Analysis team. You will help resolve incidents, manage system access, and support ERP applications to keep the business running smoothly.

You will work with IT and business teams, contribute to improvements, and create helpful documentation. The role suits someone curious, customer-focused, and skilled at problem-solving in a fast-paced environment.

Qualifications

• Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role.
• Experience supporting ERP or other business-critical applications.
• Strong troubleshooting and analytical skills.
• Excellent communication skills with the ability to explain technical concepts in plain English.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• A proactive approach to continuous improvement and knowledge sharing.

Responsibilities

• Investigate and resolve application incidents, service requests, and access queries.
• Support user administration, permissions, role changes, and system configuration.
• Manage tickets through SysAid and JIRA, maintaining accurate, auditable records.
• Work with business users, IT teams, and third-party suppliers to identify and resolve issues.
• Help test system updates, service packs, and application enhancements.
• Create and maintain knowledge articles, user guides, FAQs, and support documentation.
• Identify recurring issues and help turn support insights into meaningful business improvements.
• Contribute to business analysis activities by gathering requirements and supporting change initiatives.

Skills

Application Support

Service Desk

ERP support

Troubleshooting

Communication

Multitasking

Tools

SysAid

JIRA

SharePoint

Excel

PowerPoint

COINS ERP

Job description

Sheffield | Gleeson Homes

Be the link between technology, business success, and continuous improvement. At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application Support Analyst to join our Business Analysis team and play a vital role in supporting the systems that keep our business running smoothly.

What you’ll be doing

• Investigate and resolve application incidents, service requests, and access queries
• Support user administration, permissions, role changes, and system configuration
• Manage tickets through SysAid and JIRA, maintaining accurate, auditable records
• Work with business users, IT teams, and third-party suppliers to identify and resolve issues
• Help test system updates, service packs, and application enhancements
• Create and maintain knowledge articles, user guides, FAQs, and support documentation
• Identify recurring issues and help turn support insights into meaningful business improvements
• Contribute to business analysis activities by gathering requirements and supporting change initiatives

We're seeking someone who is naturally curious, customer-focused, and enjoys problem-solving.

You’ll ideally have

• Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role
• Experience supporting ERP or other business-critical applications
• Strong troubleshooting and analytical skills
• Excellent communication skills with the ability to explain technical concepts in plain English
• The ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong organisational skills and attention to detail
• A proactive approach to continuous improvement and knowledge sharing

Desirable but not essential

• Experience with COINS ERP
• Knowledge of user access management, integrations, upgrades, or ERP administration
• Experience using SysAid, JIRA, SharePoint, Excel, and PowerPoint

Why join Gleeson?

This role offers the opportunity to become a trusted partner to both the business and IT teams, developing deep knowledge of our applications while contributing to wider business improvement initiatives.

You’ll join a collaborative team where your ideas are valued and where support activity directly influences future business and technology changes.

If you’re someone who enjoys solving problems, building relationships, improving processes, and making a real impact across an organisation, we’d love to hear from you.

Ideal for

• Application Support Analysts
• ERP Support Analysts
• Systems Support Analysts
• Service Desk Analysts
• IT Support Analysts
• Business Systems Analysts looking to take the next step in their career.

Join us and help support the systems that enable us to keep Building Homes. Changing Lives.