Support Analyst

Apache Associates; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a leading global supplier as a Support Analyst in Manchester, offering 1st to 3rd line support to clients. This hybrid role promises career longevity, appealing benefits alongside opportunities to grow and develop within the team, especially with expertise in SYSPRO ERP.

Qualifications

• Experience with SYSPRO ERP and ERP support/Help Desk required.
• Strong organisational and customer support skills necessary.

Responsibilities

• Provide remote and telephone support to customers.
• Conduct product testing and provide internal training.
• Resolve project issues collaboratively with the team.

Skills

Experience of SYSPRO ERP

Previous experience of ERP support/Help Desk

Full understanding of product testing

Strong organisational skills

Experienced at supporting end users/customers

Job description

You’ll be joining a dynamic team for a leading global supplier for software solutions. Are you a Support Analyst looking for a role with job longevity and to build a career? If so, we’d love to hear from you. You will have the flexibility of hybrid working and appealing benefits.

As the Support Analyst you will be providing 1st, 2nd and 3rd line support to our clients existing customer base. Understanding business process, some internal training and ideally experience of working with SYSPRO ERP.

Responsibilities:

• Provide remote and telephone support to customers
• Product testing on new and existing products
• Provide internal training
• Build and share knowledge on new features of software
• To give advice and support teams with any project issues so they can be resolved
• Strong understanding of business processes, logistics
• Work alongside the Support Desk Manager to help ensure opportunities are grown and customer expectations met

Skills:

• Experience of SYSPRO ERP
• Previous experience of ERP support/Help Desk
• Full understanding of product testing, test documentation and test plans
• Strong organisational skills
• Experienced at supporting end users/customers

If you have what it takes to join this highly dynamic team and constantly evolving organisation, this could be the perfect opportunity for you. You will have future career opportunities, appealing benefits and be part of a growing business.

Due to the number of applications, we will only respond to candidates matching the skills and experience required.

Apply

Upload Your CV

Please check to confirm you are happy for us to process your data in accordance with our terms and privacy policy .