Application Support Analyst: COINS ERP & Cloud Apps

Gleeson Homes; Sheffield; On-site; GBP 28,000 - 42,000; Full time

Job summary

Gleeson Homes in the United Kingdom is seeking an Application Support Analyst to join our Business Analysis team, supporting the COINS ERP platform and cloud-based apps, and driving improvements across systems that keep our operations running smoothly.

You will resolve incidents, manage tickets, collaborate with IT and business stakeholders, and help test updates while developing your IT and business systems career.

Qualifications

• Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role.
• Experience supporting ERP or other business-critical applications.
• Strong troubleshooting and analytical skills.
• Excellent communication skills with the ability to explain technical concepts plainly.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proactive approach to continuous improvement and knowledge sharing.

Responsibilities

• Investigate and resolve application incidents, service requests, and access queries.
• Support user administration, permissions, role changes, and system configuration.
• Manage tickets through SysAid and JIRA, maintaining accurate, auditable records.
• Work with business users, IT teams, and third-party suppliers to identify and resolve issues.
• Help test system updates, service packs, and application enhancements.
• Create and maintain knowledge articles, user guides, FAQs, and support documentation.
• Identify recurring issues and turn support insights into business improvements.
• Contribute to business analysis activities by gathering requirements and supporting change initiatives.

Skills

Application Support

Service Desk

Systems Admin

ERP Support

Troubleshooting

Communication

Prioritization

Organizational Skills

Continuous Improvement

Tools

COINS ERP

SysAid

JIRA

SharePoint

Excel

PowerPoint

Job description

Gleeson Homes in the United Kingdom is seeking an Application Support Analyst to join our Business Analysis team, supporting the COINS ERP platform and cloud-based apps, and driving improvements across systems that keep our operations running smoothly.

You will resolve incidents, manage tickets, collaborate with IT and business stakeholders, and help test updates while developing your IT and business systems career.