Apple-First IT Technical Lead (Hybrid, London)

PartnerWise; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Apple-First MSP in London (Hybrid) seeks a hands-on IT Technical Lead to shape the technical direction of the business. This senior individual contributor will own and evolve the tech stack, lead end-to-end client projects, and mentor L1/L2 engineers.

You will also engage in pre-sales activities and client-facing work, influencing vendor decisions and roadmaps. The ideal candidate has 5+ years with Apple in a business environment, strong Windows knowledge, and a passion for researching/advancing

Qualifications

• 5+ years in a business environment with Apple (macOS/iOS)
• Strong Windows Desktop/Server knowledge
• Experience leading technical projects end-to-end
• Comfortable presenting to clients and translating tech to business outcomes
• ITIL exposure and familiarity with ISO 27001, Cyber Essentials, SOC 2 is a plus
• MSP experience is a bonus, not mandatory

Responsibilities

• Serve as final escalation point for complex issues (Apple, M365, networking, identity/MDM)
• Own and evolve internal tech stack: identity management, MDM, RMM
• Lead delivery of complex client projects end-to-end, from scoping to BAU handover
• Mentor and upskill L1/L2 engineers through training and knowledge sharing
• Involve in pre-sales, site visits, proposals, and defining the tech stack shown to clients
• Influence technical roadmap and vendor decisions

Skills

Apple/macOS expertise

Windows Desktop/Server

Client-facing communication

Leadership experience

MSP experience

Education

Bachelor's degree in IT or related field

Tools

MDM platforms

RMM tools

Microsoft 365

Azure

Job description

Apple-First MSP in London (Hybrid) seeks a hands-on IT Technical Lead to shape the technical direction of the business. This senior individual contributor will own and evolve the tech stack, lead end-to-end client projects, and mentor L1/L2 engineers.

You will also engage in pre-sales activities and client-facing work, influencing vendor decisions and roadmaps. The ideal candidate has 5+ years with Apple in a business environment, strong Windows knowledge, and a passion for researching/advancing