IT Technical Lead

PartnerWise; Greater London; Hybride; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Apple-First MSP in London (Hybrid) seeks a hands-on IT Technical Lead to shape the technical direction of the business. This senior individual contributor will own and evolve the tech stack, lead end-to-end client projects, and mentor L1/L2 engineers.

You will also engage in pre-sales activities and client-facing work, influencing vendor decisions and roadmaps. The ideal candidate has 5+ years with Apple in a business environment, strong Windows knowledge, and a passion for researching/advancing

Qualifications

• 5+ years in a business environment with Apple (macOS/iOS)
• Strong Windows Desktop/Server knowledge
• Experience leading technical projects end-to-end
• Comfortable presenting to clients and translating tech to business outcomes
• ITIL exposure and familiarity with ISO 27001, Cyber Essentials, SOC 2 is a plus
• MSP experience is a bonus, not mandatory

Responsabilités

• Serve as final escalation point for complex issues (Apple, M365, networking, identity/MDM)
• Own and evolve internal tech stack: identity management, MDM, RMM
• Lead delivery of complex client projects end-to-end, from scoping to BAU handover
• Mentor and upskill L1/L2 engineers through training and knowledge sharing
• Involve in pre-sales, site visits, proposals, and defining the tech stack shown to clients
• Influence technical roadmap and vendor decisions

Connaissances

Apple/macOS expertise

Windows Desktop/Server

Client-facing communication

Leadership experience

MSP experience

Formation

Bachelor's degree in IT or related field

Outils

MDM platforms

RMM tools

Microsoft 365

Azure

Description du poste

IT Technical Lead | Apple-First MSP | London (Hybrid) |

We're working with a growing, Apple-first Managed Service Provider on a newly created senior technical role. This isn't a service-desk management job - it's a hands-on, senior individual contributor position for someone who wants to shape the technical direction of the business.

The role:

• Final escalation point for complex technical issues (Apple, Microsoft 365, networking, identity/MDM) - but the real value-add is upstream of that
• Own and evolve the internal technical stack: identity management, MDM, RMM - challenge what's being used, why, and whether it still makes sense for cost and service quality
• Lead delivery of complex client projects end-to-end, from scoping through to BAU handover
• Mentor and upskill L1/L2 engineers - informal training, knowledge-sharing, raising the technical bar across the team
• Get involved in pre-sales and client-facing work: site visits, proposals, and helping define the tech stack the business presents to clients
• Genuine influence over technical roadmap and vendor decisions - this is a business that will back well-argued change

About you:

• 5+ years working with Apple (macOS/iOS) in a business environment, plus solid Windows Desktop/Server knowledge
• The kind of person with a home lab, an opinion on every MDM platform, and a compulsive need to go and research something the moment you don't know it
• Experience leading technical projects end-to-end, not just running a service desk
• Comfortable in front of clients - able to translate technical work into outcomes non-technical stakeholders care about
• ITIL exposure and familiarity with a compliance framework (ISO 27001, Cyber Essentials, SOC 2) a plus
• Previous MSP experience is a bonus, not a requirement - what matters more is genuine curiosity about the space and the ability to reason your way through unfamiliar tools and platforms

Why this role:

This is a business that's actively investing in doing things properly - modernising its stack, professionalising its team, and giving technical staff real input into direction. You'd be joining as the technical authority in the room, with the backing to make (and own) decisions.