Room Attendant

The Hoxton; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holidays

Life insurance

Staff retail & hospitality perks

Free night at The Hoxton

Meal during shift

Employee discounts across Ennismore

Job summary

The Hoxton is seeking a housekeeping attendant to maintain cleanliness and presentation across guest rooms and public areas. You will ensure brand standards are upheld, report any defects, and support a clean, welcoming environment for guests.

You will handle linen logistics, assist on back-of-house tasks, and participate in safety trainings while delivering friendly guest care and maintaining high audit standards.

Qualifications

• Strong verbal and written communication skills and competent computer skills.
• Ability to build relationships with colleagues and customers.
• Attention to detail to keep rooms to the highest standards for guests.

Responsibilities

• Clean and service guest rooms to brand standards and presentation.
• Report maintenance defects in guest rooms and on guest floors.
• Ensure guest rooms meet quality audit standards.
• Clean and service public areas to brand standards and presentation.
• Report maintenance defects in public areas and back of house.
• Ensure public areas meet brand standards and quality audits.
• Maintain exterior areas including entrances and loading bays.
• Oversee delivery and collection of linen daily.
• Stock linen and housekeeping supplies on guest floors and in stores.

Skills

Verbal & written communication

Computer skills

People relationships

Job description

Job Description

What you'll do...

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
• To ensure that all public areas adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• To assist in the cleaning of public areas and back of house areas as required

Qualifications

What we’re looking for...

• You have a high level of verbal and written communication skills and competent computer skills.
• You have the ability to build relationships with colleagues and customers.
• You're keen on the details and ensuring our rooms are to the highest standards for our guests.

Additional Information

What's in it for you...

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we'll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.