General Manager

The Hoxton; London Borough of Southwark; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive package incl. incentive

25 days holiday

Pension

Private medical & life insurance

Food on shift

Free night and meal for two

Training and development

Volunteer time off

Discounts across The Hoxton and Ennism

Job summary

The Hoxton in Southwark is seeking an experienced hotel operator to lead the property’s management team. You will be responsible for delivering commercial success while grounding the brand in the local market and ensuring memorable guest experiences.

You will inspire and develop your team, roll up your sleeves if needed, and collaborate with central teams and owners to drive exceptional results and a vibrant workplace culture.

Qualifications

• Experienced, commercially savvy operator with hospitality background.
• Proven ability to lead a hotel management team.
• Demonstrated track record in balancing guest experience with financial results.

Responsibilities

• Lead the hotel management team at The Hoxton, Southwark.
• Ensure commercial success and brand standards in the local market.
• Foster staff growth, support, and a positive, productive work environment.
• Collaborate with central teams and owners to align on strategy and delivery.

Skills

Hospitality leadership

Operations management

Revenue accountability

People development

Job description

Job Description

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
• 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Lead your hotel management team in the successful operation of The Hoxton, Southwark.
• Take full responsibility for the commercial success of the property.
• Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood.
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton, Hoxton.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.
• And everything else in-between…

What we’re looking for…

• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach.
• You have a hands‑on approach and are willing to roll up your sleeves and work shifts if required, side by side with the team.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.