Apartment Host – Event Operations

The Hoxton; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Pension and life insurance

Free staff meals

Training & development

Volunteer time off

Rewards program

Diversity calendar

Team events

Staff discounts

Job summary

The Hoxton Edinburgh is seeking an Apartment Host to welcome delegates, set up spaces for meetings and events, and ensure a seamless guest experience from arrival to departure.

You’ll be hands-on in the spaces, handle guest requests, assist with billing for events, and collaborate with the hotel team to deliver memorable gatherings that reflect our playful hospitality.

Ideal for someone who loves hospitality, is proactive, and eager to build lasting relationships with guests.

Qualifications

• Previous experience in a busy front of house role
• Strong hospitality mindset and guest service focus
• Ability to handle guest requests with a smile to ensure satisfaction

Responsibilities

• Be the go-to for delegates and make them welcome and at ease
• Ensure spaces are set up to impress from morning to evening
• Maintain meeting rooms and handle billing/check-in for events
• Collaborate with the events and hotel teams to provide a seamless guest experience
• Handle guest questions and support requests and manage payments when needed

Skills

Front of house

Hospitality

Customer service

Team player

Cash handling

Job description

Company Description

We’re looking for an

We’re looking for an Apartment Host to make every meeting and event at The Hoxton, Edinburgh feel effortless and unforgettable. Reporting to the Events Operations Manager, you’ll be responsible for creating and delivering unforgettable experiences for our guests. From setting up, running and wrapping-up of day and evening meetings and events. This is an operational role, where you’ll be hands on in the spaces, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or social occasion.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

More About Us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do…

• Be the go-to for all delegates, you’ll have your own way of helping them with what they need, making them welcome and at ease.
• Ensure our space is set to impress from first light, to close of play, with everything in-between.
• Keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, with billing and checking in and out for events are smooth.
• Liaise closely with our groups and events team and work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they go and beyond.
• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and supporting with requests.
• Handle cash and card payments and help out the team on the floor.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

What We’re Looking For…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you, you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.