Apartment Host

The Hoxton; England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days holidays incl. BH

Pension

Life insurance

Health cash plan

Job summary

The Hoxton in the United Kingdom is seeking a friendly Front of House professional to deliver welcoming guest experiences, assist with event logistics, and keep meeting spaces organized. You will coordinate with the hotel team to ensure smooth guest interactions from arrival through departure.

Ideal candidates are passionate about hospitality, highly organised, and comfortable handling admin tasks. You’ll be part of a dynamic team that values great service and fun moments for guests.

Qualifications

• Experience in a busy Front of House role with a focus on guest care.
• Ability to be personable, proactive and adaptable in hospitality settings.
• Strong organizational skills with attention to detail.

Responsibilities

• Welcome guests and ensure memorable experiences from first contact to departure.
• Manage meeting room logistics and know who’s who for events.
• Maintain tidy meeting spaces and ensure proper setup and billing for events.

Skills

Front of House

Hospitality

Customer service

Multi-tasking

Organisation

Team player

Job description

Job Description

What you’ll do…

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• You’re our gatekeeper for our meeting room logistics. You know who’s who and what’s what.
• Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy at all time.
• You keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, ensuring billing and checking in and out for events are smooth.
• You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
• You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.
• And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!
• Tech? No issue. You know your HDMI from your USB and your Mac from a PC. Or, if you’re a technophobe (like some of us!) you’re willing to sink your teeth in and learn the ropes. It is the 21st century after all…

Qualifications

What we’re looking for..

• Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get it done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You pay attention to the details and care about creating great work.

Additional Information

What’s in it for you…

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.