Floor Manager - Rondo

The Hoxton; England; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

28 days holidays

Pension

Life insurance

Health cash plan

Employee discounts

Free night at The Hoxton

Free meal during shifts

Training & development

Volunteer time off

Job summary

The Hoxton is seeking an enthusiastic hospitality professional to lead daily restaurant and bar operations in the UK. You will ensure H&S compliance, run briefings, coordinate reservations, and collaborate with the culinary team on menus and stock management.

You will also handle cash reporting, labour scheduling, and support training to deliver memorable guest experiences. A strong team spirit and a passion for hospitality are essential.

Qualifications

• Excellent interpersonal skills and guest focus.
• Strong understanding of hospitality culture and guest experience.
• Ability to multi-task and keep calm under pressure.

Responsibilities

• Ensure restaurant/bar areas are safe and compliant with H&S standards for each shift.
• Run the daily briefing for the restaurant/bar team.
• Coordinate and run the reservations system.
• Draft floor plan based on covers.
• Support stock management for Food & Beverage and perform stock counts.
• Assist with training on wine, food and beverage menus.
• Handle cash and generate daily revenue reports as per SOPs.
• Schedule labour and staffing for shifts.
• Oversee service on floor and bar areas.
• Ensure safe opening and closing procedures for the restaurant.
• Collaborate with culinary team on menus and product availability.

Skills

Relationship building

Hospitality mindset

Guest service

Attention to detail

Team player

Job description

Job Description

What you'll do...

• Ensuring the restaurant/bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant/bar team
• Coordinating and running the reservations system
• Drafting Floor plan based on covers
• Supporting the Restaurant AGM and Restaurant GM with Food & Beverage stock; ordering, stock counts
• Support the Restaurant AGM on training of wine, food and beverage menus
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Labour scheduling
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant
• Working with the culinary team on menus, service and product availability

Qualifications

What we're looking for...

• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You understand hospitality, it’s in everything you do.
• You pay attention to the details and care about creating great work.
• You’re looking for a place where you can be you; no clones in suits here.
• Passionate about creating memorable experiences for others, be they guests or colleagues.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way..

Additional Information

What's in it for you...

• Competitive salary banding plus tronc
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family