Floor Manager - Rondo

Accor; Camden Town; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

28 days holidays

Pension

Life insurance

Health cash plan

Free night at The Hoxton

Meal for two on start

Staff discounts across Ennismore

Job summary

The Hoxton in Holborn is seeking a Floor Manager to lead front-of-house operations across restaurant and bar shifts. You will ensure service excellence, drive guest satisfaction, and work closely with the kitchen and beverage teams to deliver a lively, hospitality-led experience.

You will run daily briefings, manage reservations, and optimize staffing and floor plans while upholding high standards of safety and financial accuracy. A passion for food, drink, and guest care is essential.

Qualifications

• Proven ability to lead a service team in a fast-paced hospitality setting.
• Strong guest-relations skills and the ability to anticipate guest needs.
• Excellent communication and staff development abilities.
• Experience managing reservations, seating plans and floor coverage.
• Interest in wine and food knowledge is a plus.

Responsibilities

• Ensure restaurant and bar areas meet health and safety standards for each shift.
• Lead daily briefings for restaurant/bar teams.
• Coordinate and manage reservations system.
• Draft floor plans based on anticipated covers.
• Assist with stock control for food & beverage and support menus training.
• Support AGM on wine, food and beverage offerings.
• Handle cash, revenue reporting and daily reconciliations.
• Oversee labour scheduling and floor service.

Skills

Guest service excellence

Team leadership

Hospitality knowledge

Communication

Attention to detail

Job description

Company Description

We are looking for an Floor Manager to be part of our team for The Hoxton, Holborn.

Open from breakfast through to dinner, Rondo is a relaxed neighbourhood restaurant offering seasonal modern bistro dishes and great wines for all. Rondo is the kind of restaurant you want at the end of your street; serious about food and drink but with a fun, welcoming vibe.

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street.

Job Description

What you'll do...

• Ensuring the restaurant/bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant/bar team
• Coordinating and running the reservations system
• Drafting Floor plan based on covers
• Supporting the Restaurant AGM and Restaurant GM with Food & Beverage stock; ordering, stock counts
• Support the Restaurant AGM on training of wine, food and beverage menus
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Labour scheduling
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant
• Working with the culinary team on menus, service and product availability

Qualifications

What we're looking for...

• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You understand hospitality, it’s in everything you do.
• You pay attention to the details and care about creating great work.
• You’re looking for a place where you can be you; no clones in suits here.
• Passionate about creating memorable experiences for others, be they guests or colleagues.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.You want to be part of a team that works hard, supports each other and has fun along the way..

Additional Information

What's in it for you...

• Competitive salary banding plus tronc
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.