Anti-Social Behaviour Officer

Bolsover District Council Contact Centre; Doe Lea; On-site; GBP 21,000 - 28,000; Full time

Job summary

Bolsover District Council Contact Centre is seeking an individual to help understand and address Anti-Social Behaviour and its impact on victims and communities. The role requires good literacy, typing skills, and the ability to keep accurate records, reports and statements.

You will communicate with colleagues, other agencies and the public in challenging circumstances and manage competing workloads with risk awareness.

Qualifications

• Understanding of what Anti-Social Behaviour is and its effects on victims and communities.
• Good literacy and computer/typing skills to enable accurate records, report and statement writing.
• Strong communication skills including face to face, telephone and written correspondence with the ability to communicate with colleagues, other agencies and members of the public in sometimes difficult and challenging circumstances.
• Ability to manage and prioritise a workload, recognising and understand risks of harm.
• Enforcement and/or conflict resolution experience is advantageous but not essential; a current driving licence and access to a vehicle is required across the district.

Skills

ASB awareness

Literacy

Communication skills

Workload management

Driving licence

Job description

• To be able to demonstrate an understanding of what Anti-Social Behaviour is and its effects on victims and communities.
• A good standard of literacy and computer/typing skills to enable the keeping of accurate records, report and statement writing.
• Strong communication skills including face to face, telephone and written correspondence with the ability to communicate with colleagues, other agencies and members of the public in sometimes difficult and challenging circumstances.
• The ability to manage and prioritise a workload, recognising and understand risks of harm.
• Previous experience of enforcement and/or conflict resolution would be advantageous but not essential. A current driving licence and access to a vehicle is required to carry out duties across the district.