Antisocial Behaviour Officer

ASA International Ltd; Haddington; Hybrid; GBP 33,000 - 45,000; Full time

Job summary

ASA Recruitment’s client, a Public Sector organisation in Haddington, is recruiting an Antisocial Behaviour Officer on a 3-month contract with potential extensions. Hybrid role with some office visits in Haddington, paying £20.13/hour PAYE.

You will investigate and manage ASB case-work across property tenures, using a range of interventions to promote positive behavioural change and initiate legal action where needed.

Qualifications

• HNC or SVQ 3 in Housing or Community Safety or equivalent and/or demonstrate knowledge via relevant work experience.
• Full UK driving licence.
• Experience in mediation / conflict resolution.
• Experience dealing with challenging behaviour and a vulnerable client base.

Responsibilities

• Prioritise and respond to allocated complaints of anti-social behaviour per policies and procedures.
• Investigate complaints using interviews, statements, monitoring information and witnesses.
• Facilitate early interventions with mediation and liaison with agencies to influence positive change.
• Interview perpetrators and issue warnings or other interventions to resolve anti-social behaviour.
• Arrange and conduct case conferences to resolve anti-social complaints.
• Prepare evidential paperwork for submission to Legal Services for court proceedings.
• Act as professional witness at court on behalf of tenants and residents.
• Engage with private landlords and letting agents to manage anti-social behaviour in private let accommodation.
• Issue Anti-Social Behaviour Notices where landlord/agent is not managing tenant behaviour.

Skills

Mediation

Case management

Communication

Interagency liaison

Vulnerable clients

Education

SVQ3 in Housing/Community Safety

Job description

ASA Recruitment’s client, a Public Sector organisation in Haddington, are currently looking to recruit an Antisocial Behaviour Officer, for an initial 3 month contract (with potential extensions) on a rate of £20.13/hour PAYE. This is a hybrid role with some visits to the office in Haddington.

The Role:

To actively contribute to achieving the aim of Protective Services in promoting, protecting and enhancing the health, safety and wellbeing of people living, working and spending time in East Lothian and to support Services in managing the risks associated with delivering and maintaining services in our local communities.

To effectively investigate and manage case-work in relation to complaints of anti-social behaviour in all property tenures within a geographical area and use a range of interventions to influence positive behavioural change and to initiate legal proceedings where necessary.

Responsibilities:

• Prioritise and respond to allocated complaints of anti-social behaviour in accordance with the organisation’s policies and procedures.
• Investigate Complaints of anti-social behaviour by means of obtaining evidence via interviews, statements, monitoring information and witnessing disturbances/behaviours as appropriate.
• Facilitate early interventions such as mediation, liaison with statutory and non/statutory agencies (inc. voluntary organisations) and involvement of other Community Protection Officers to influence positive change.
• Interview the perpetrators of anti-social behaviour and issue incremental warnings and other interventions as necessary in order to resolve anti-social behaviour.
• Arrange and conduct case conferences as appropriate in the resolution of anti-social complaints.
• Prepare relevant evidential paperwork for submission to Legal Services with a view to initiating court proceedings.
• Act as professional witness at court on behalf of tenants and residents.
• Engage with private landlords and letting agents to manage anti-social behaviour in private let accommodation.
• Issue Anti-Social Behaviour Notices (ASBN) where a landlord and /or letting agent is not managing the behaviour of their tenant.

Essential Skills:

• HNC or SVQ 3 in Housing or Community Safety or equivalent and/or be able to demonstrate knowledge through relevant work experience in this field.
• Full UK driving licence.
• Experience in mediation / conflict resolution.
• Experience of dealing with challenging behaviour and a vulnerable client base.