Anti-Social Behaviour Officer

Waste Investigations Support & Enforcement Ltd; Bedford; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive training

Pension scheme

Uniform provided

Overtime opportunities

28 days annual leave

Job summary

Waste Investigations Support & Enforcement (WISE) is seeking Anti-Social Behaviour Officers in Bedford to patrol streets, investigate complaints and gather evidence to address ASB. You’ll work with residents, local partners and council teams to reduce incidents and improve public safety, delivering frontline support and ensuring community engagement.

The role emphasizes problem-solving, resilience and a visible community presence, with full-time hours and comprehensive training provided.

Qualifications

• 1 year experience in statement taking, community engagement or customer service.
• Strong written and verbal communication skills.
• Calm, professional and resilient under pressure.
• Strong organisational and time-management skills.
• Investigative mindset and problem-solving ability.
• Basic IT skills (report writing and case management systems).

Responsibilities

• Reviewing new complaints and planning patrol areas.
• Patrolling streets and ASB hotspot locations across the borough.
• Investigating reports of anti-social behaviour and gathering evidence.
• Taking statements suitable for legal proceedings.
• Engaging with residents, businesses and vulnerable individuals.
• Working with partner agencies to resolve ongoing or complex issues.
• Producing clear, accurate reports and maintaining detailed records.

Skills

Community engagement

Customer service

Communication skills

Calm under pressure

Organisational skills

Time-management

Investigative mindset

Basic IT skills

Partnership experience

Job description

Location: Bedford Borough Council
Pay rate: £14 per hour
Hours: Full-time, 40 hours per week (Monday–Friday, between 8am–8pm)

About the Role

We’re recruiting confident, professional individuals to join our team as Anti-Social Behaviour Officers. This is a front-line, community-based role where you’ll be patrolling the borough, investigating complaints, gathering evidence and taking action to address anti-social behaviour.

You’ll work closely with residents, local partners and council teams to reduce ASB, improve public safety and support vulnerable members of the community.

This role is ideal for someone who enjoys problem-solving, community engagement and making a visible difference in local neighbourhoods.

About Us

Waste Investigations Support & Enforcement (WISE) works in partnership with Local Authorities across the UK to tackle anti-social behaviour and environmental crime. Using industry expertise, trained officers and modern technology, we deliver visible, fair and effective enforcement that helps create safer, stronger communities.

A Day in the Life

• Starting your day reviewing new complaints and planning patrol areas
• Patrolling streets and ASB hotspot locations across the borough
• Investigating reports of anti-social behaviour and gathering evidence
• Taking statementssuitable for legal proceedings
• Engaging with residents, businesses and vulnerable individuals
• Working with partner agencies to resolve ongoing or complex issues
• Producing clear, accurate reports and maintaining detailed records

You’ll be out in the community for much of your shift, regularly engaging with members of the public. Confidence, professionalism and resilience are essential.

What We’re Looking For

• At least 1 year’s experience in statement taking, community engagement or customer service
• Strong written and verbal communication skills
• Calm, professional and resilient under pressure
• Strong organisational and time-management skills
• Investigative mindset and problem-solving ability
• Basic IT skills (report writing and case management systems)
• Experience working in partnership environments is desirable

What We Offer

• £14 per hour, full-time contract
• 40 hours per week, Monday–Friday between 8am–8pm
• Comprehensive training and ongoing support
• Opportunity to work closely with council partners
• A role with real community impact
• 28 days annual leave (including bank holidays)
• Pension scheme
• Full uniform provided
• Overtime opportunities

Please Note

All successful candidates will be required to undergo vetting as part of the recruitment process. Full cooperation with screening procedures is essential.