Antenatal Clinic Administrator - Front Desk & Scheduling

The Hillingdon Hospitals NHS Foundation Trust; Colham Green; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an administrative team member for the Antenatal Clinic (ANC) and Obstetric Ultrasound reception. The post holder will provide administrative support to the ANC and Ultrasound teams and deliver an efficient appointment service for the department across Hillingdon and Mount Vernon sites.

You will welcome patients, coordinate appointments, manage urgent letters, and contribute to audits and service improvements while adhering to Infection

Responsibilities

• Represent the department as the first point of contact at the ANC and Obstetric Ultrasound reception.
• Ensure any required documentation is available in advance for antenatal clinic or ultrasound appointments.
• Cancel and reschedule clinics, ensuring women and birthing people are contacted directly regarding any changes to their appointments.
• Ensure all urgent appointment letters are processed promptly and sent as a priority.
• Communicate directly with women and birthing people regarding queries about their appointments or procedures.
• Take part in departmental audits and improvement initiatives
• Attend relevant staff meetings.
• Work proactively across the Trust to support service delivery.
• It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. The post holder will undertake infection control training on an annual basis.

Job description

The Hillingdon Hospitals NHS Foundation Trust is seeking an administrative team member for the Antenatal Clinic (ANC) and Obstetric Ultrasound reception. The post holder will provide administrative support to the ANC and Ultrasound teams and deliver an efficient appointment service for the department across Hillingdon and Mount Vernon sites.

You will welcome patients, coordinate appointments, manage urgent letters, and contribute to audits and service improvements while adhering to Infection