Antenatal Clinic Administrator

Transformation Unit; Uxbridge; Hybrid; GBP 24,000 - 33,000; Part time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an Antenatal Clinic Administrator to support the ANC team in Uxbridge. The role is part-time, 30 hours weekly (Mon-Fri 08:00-16:30) and focuses on managing daily clinic and ultrasound referrals, booking and coordinating appointments, and providing friendly reception support to patients and clinicians.

You will support the Obstetric Ultrasound team, participate in service improvement initiatives, and ensure efficient patient flow while

Qualifications

• GCSEs in Maths and English at grade C or better.
• Experience in administrative, reception or customer service roles.
• Good IT skills and ability to use MS Office.
• Clear, polite and sensitive communication with patients and staff.
• Ability to manage appointments, forms and correspondence accurately.
• NVQ 2/3 in Business Administration or equivalent.
• Experience with clinical systems such as Cerner, Soliton or ViewPoint.
• Awareness of NHS appointment targets and reducing DNAs.

Responsibilities

• Represent the department as the first contact at ANC and Obstetric Ultrasound reception.
• Ensure documentation is ready for antenatal or ultrasound appointments.
• Cancel and reschedule clinics and notify patients of changes.
• Process urgent appointment letters promptly.
• Communicate with patients about appointments and procedures.
• Participate in audits and improvement initiatives.
• Attend staff meetings and support service delivery across the Trust.

Skills

Excellent communication

Customer service

Attention to detail

Organizational skills

Teamwork

Education

NVQ Level 2 in Business Administration

NVQ Level 3 in Business Administration

Tools

Cerner

Soliton

ViewPoint

Microsoft Office

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (Monday to Friday (08:00 to 16:30)) Job ref 394-PCD-8364401NO

Employer The Hillingdon Hospitals NHS Foundation Trust Employer type NHS Site The Hillingdon Hospital Town Uxbridge Salary £28,720 per annum pro rata (incl. of HCAA) Salary period Yearly Closing 13/11/2026 08:00 Interview date 18/11/2026

Antenatal Clinic Administrator

NHS AfC: Band 2

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Job overview

The post holder will be part of our Antenatal Clinic (ANC) administrative team responsible for supporting our clinical service in managing daily ANC and obstetric sonography demand and effectively prioritising urgent and non-urgent incoming referrals.

The post holder will act as an administratorto provide administrative support to our Obstetric Ultrasound team and the Antenatal Clinic. The post holder will provide an effective, efficient appointment service to the department and the Trust.

The Postholder will be a key member of the team and will participate in the improvement of patient care across the department. Please note that a willingness to work across our Hillingdon and Mount Vernon Hospital sites is essential.

Main duties of the job

Main Duties and Responsibilities:

• Represent the department as the first point of contact at the ANC and Obstetric Ultrasound reception by welcoming women, birthing people and their families in a friendly and polite manner.
• Ensure any required documentation is available in advance for antenatal clinic or ultrasound appointments.
• Cancel and reschedule clinics, ensuring women and birthing people are contacted directly regarding any changes to their appointments.
• Ensure all urgent appointment letters are processed promptly and sent as a priority.
• Communicate directly with women and birthing people regarding queries about their appointments or procedures.
• Take part in departmental audits and improvement initiatives
• Attend relevant staff meetings.
• Work proactively across the Trust to support service delivery.
• It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Trust’s Infection Prevention and Control policies and the post holder will undertake infection control training on an annual basis.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person specification

• GCSE or equivalent. Maths and English grades A-C
• Previous experience of working in an administrative, reception or customer service environment.
• Good keyboard and general IT skills, including the ability to use Microsoft Office applications and electronic databases.
• Able to communicate clearly, politely and sensitively with patients, relatives, colleagues and external professionals.
• Able to manage appointments, request forms, letters and other documentation accurately.
• NVQ Level 2 or 3 in Business Administration, Customer Service or a related subject, or equivalent experience.
• Experience of using clinical systems such as Cerner, Soliton or ViewPoint.
• Awareness of NHS appointment targets, clinic capacity and the importance of reducing DNAs.
• Previous experience within an NHS or healthcare setting.

At The Hillingdon Hospitals NHS Foundation Trust, our recruitment processes are designed to identify candidates who demonstrate the right skills and values to support our commitment to high-quality care.

Please note that the use of artificial intelligence (AI) tools in applications is monitored. Any misuse that results in an inaccurate representation of a candidate’s abilities may affect the outcome of the application. Applicants will be required to declare any use of AI prior to submitting their application.

All contracts are issued under Agenda for Change Terms & Conditions of employment and all posts are subject to appropriate job matching or evaluation process, where indicated. Applications are welcome from all sections of the community to ensure our workforce is representative of the population. Please note that all candidates at risk in London and going through the NHS London Redeployment scheme are to be given priority as part of the recruitment process where their application meets the essential criteria for the role.

The Hillingdon Hospital will use the information provided primarily for the purposes of managing your employment within the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jan Mackenzie Job title Antenatal Clinic Office Manager Email address [e-mail] Additional information

You can also contact Vicky Brown on [e-mail]