Welcome Host

Amplify; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive holiday allowance

Pension contributions

Birthday Day Off

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour confidential helpline for员工

Job summary

Amplify is seeking a professional Front of House Receptionist to deliver a seamless, 5-star service in a corporate environment in the United Kingdom. You will greet clients, manage arrivals, and coordinate meeting rooms and related services with a focus on accuracy and hospitality.

The role requires strong communication, reliability and a proactive attitude, with experience in a high-end setting and familiarity with hotel-style front desk operations.

Qualifications

• Excellent computer & communication skills, a proactive attitude and the ability to work with different teams.
• Minimum of 6 months’ experience in customer service.
• Experience in a five-star corporate or hotel environment.
• Familiar with room reservations operations.
• Experience with AV services desirable.

Responsibilities

• Liaise with meeting hosts and clients to meet their requirements on the day and follow specific instructions for bookings and visitors.
• Handle all incoming telephone calls and enquiries promptly with a warm, courteous welcome.
• Coordinate and monitor meeting room bookings to maximise utilisation and inform other departments as needed.
• Manage front of house areas to keep them tidy and presentable and respond to client needs.
• Provide event support and assist with guest arrivals, queries and information.

Skills

Customer service

Communication

Fluent English

Interpersonal skills

Teamwork

Tools

Condeco

Fidelio

Datacraft

CABS

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Description

Making First Impressions Last

• Liaising with meeting hosts and their clients, meeting their requirements on the day and following specific instructions for individual bookings and visitors.
• Handle all incoming telephone calls and enquiries promptly, giving a warm, courteous welcome.
• Be reliable, flexible, honest and a strong advocate for Amplify and the client.
• At all times ensure you provide a consistent service.
• Ensure that you are security conscious. Be aware of penetration tests, tailgating, and ensure that all visitors have a host and clearly display their visitor badge at all times.
• To be proactive and effective in the co-ordination and monitoring of meeting room bookings to ensure maximum utilization of meeting rooms, while taking into consideration the practicalities and demands of other departments and clients.
• To carry out room status checks as required to ensure information on the system is kept up to date at all times.

Focus on People

• Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience.
• Trouble shoot client and visitor problems using research and problem solving skills.

Effective Communication

• Communicate visitor and client arrivals to the relevant people promptly so that the visitor or client is either met or escorted to the relevant meeting room or meeting area in a timely manner.
• Handle client and visitor queries and supply relevant information to them.
• Ensure that waiting visitors are kept informed of any delays and progress to ensure client comfort.
• Liaise and co-ordinate with other receptionists, Front of House services, service desk, catering, cleaning, security and other operational departments to ensure that all meeting room requirements are carried out correctly and on time.
• Monitor all Front of House areas e.g. meeting rooms, reception areas, photocopy rooms, phone booths etc. to ensure that they are always tidy and presentable and take corrective action where necessary.
• Keep abreast of the AV and IT facilities available within the meeting rooms to help respond to client requests and queries.
• Be aware of relevant legislation to include Health & Safety and be security conscious at all times.
• To be aware of security issues when carrying out reception duties and follow instructions with particular reference to visitors and confidential papers in meeting rooms.
• Provide and assist with event management when required.

Qualifications

The ideal candidate will have excellent computer & communication skills, a proactive attitude, flexibility and ability to work with different teams and most of all, a genuine passion for delivering a 5-star service at all times in this high-end corporate environment.

• Ability to build strong working relationships with colleagues and clients.
• A minimum of 6 months’ previous experience working in a customer service environment essential.
• Previous experience working in a five-star corporate or hotel environment essential.
• Must be familiar with room reservations operations.
• Experience with Audio Visual services is desirable.
• Immaculate personal presentation with a genuine smile.
• Easily engages in conversation and develops rapport with others.
• Drive for and ability to comply with high standards.
• Pays attention to detail.
• Intuitive and interested in other people.
• Flexible and adaptable to respond to differing client needs.
• Enthusiastic and motivated to deliver great service.
• Organised and able to prioritise work activity.
• Working knowledge of Health & Safety processes and own responsibilities.
• Literacy with Outlook, Word and Excel to intermediate level is essential.
• Able to work with computerised Front of House systems such as Condeco, Fidelio, Datacraft, CABS.
• Fluent in English both verbal and written (email particularly)

Additional Information

What's in it for you?

• Competitive holiday allowance
• Pension contributions
• Birthday Day Off
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Our Training Academy provides excellent training and development opportunities for our people.
• Lunch on duty