Amplify - Reception Lead

WSH Group; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Rotational shift pattern supporting工作–

Leadership training

25 days holiday + Bank Holidays

Bupa Health cover

YuLife wellbeing benefits

Job summary

Amplify in London seeks a proactive Reception Lead to elevate guest experiences. You will head a front-of-house team, drive service excellence, and uphold professional standards across the reception area, ensuring first impressions are outstanding.

You’ll manage daily operations, coach staff, develop events, coordinate with clients and occupiers, and build strong relationships with building teams. The role features rotational shifts, development opportunities, and a commitment to wellbeing and a

Qualifications

• Experience leading a front-of-house or reception team.
• Strong communication and interpersonal abilities.
• Able to manage multiple tasks while maintaining high standards.

Responsibilities

• Lead and inspire the Reception team to deliver outstanding service.
• Oversee daily Reception operations and service standards.
• Build relationships with clients, occupiers and building teams; coordinate events and activations.
• Coach, train and develop staff; seek continuous improvement.

Skills

Front-of-house leadership

Communication

Interpersonal skills

Organisational skills

Multitasking

Professional demeanour

Tools

Microsoft Office

Job description

Our Mission & Behaviours

As part of our Amplify Crew, we ask you to live our three core behaviours every day:

Curiosity

We go beyond the “how” to explore the “why” and “what if?”. We challenge the status quo, seek continuous improvement, and celebrate innovation. Curiosity fuels better solutions and personal growth.

Outstanding

Outstanding experiences don’t happen by accident - they are built through commitment, teamwork, and high standards. We don’t settle for “good enough”; we strive for exceptional.

Accountability

We take ownership of our actions and outcomes. Accountability builds trust, strengthens relationships, and drives collective success. We step up, learn from challenges, and continuously improve.

Location:EC2A 1BR London
Job Type: Full-time
Salary:36,761

Job Description:

We exist to elevate our clients’ service and amplify their success by delivering fantastic experiences to their customers and colleagues.

We’re looking for a professional, confident, and proactive Reception Lead who thrives in a fast-paced environment and is passionate about leading a team to deliver exceptional service. If you take pride in creating outstanding first impressions and driving service excellence, we’d love to hear from you.

As the leader of our front-of-house team, you will ensure the smooth running of the reception area, manage staff performance, and represent both our business and our clients with professionalism and care.

Key Responsibilities:

• Leading and inspiring the Reception team.
• Delivering an outstanding customer experience.
• Building strong relationships with clients, occupiers and building teams.
• Managing daily Reception operations and service standards.
• Creating exciting events and building activations.
• Coaching, training and developing your team.
• Finding new ways to improve our service and customer journey.
• Ensuring a safe, welcoming and professional environment.

What We’re Looking For

• Previous experience managing a front-of-house or reception team
• Excellent leadership, communication, and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise, and remain calm under pressure
• Professional, confident, and approachable manner
• Proficiency in Microsoft Office and general office systems
• A proactive, service-driven mindset with a focus on continuous improvement

What We Offer

• Rotational shift pattern supporting work-life balance
• Learning and development opportunities, including leadership training
• 25 days holiday + Bank Holidays (pro rata)
• Bupa Health cover
• YuLife wellbeing benefits

Diversity & Inclusion at Amplify

At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.

If you’re ready to lead a team, deliver exceptional experiences, take accountability, and be part of a crew that pushes for outstanding every day, we’d love to hear from you.