Airport Retail Sales Expert

Lagardère Travel Retail (IRE); Hounslow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lagardère Travel Retail operates Relay stores at Heathrow. Sales Advisors deliver first-class service on the shop floor and at the till, handling product knowledge, promotions, and stock replenishment in a fast-paced airport environment.

The role covers full-time and part-time options across a seven-day schedule, including weekends. Candidates must excel in customer interaction and maintain high store standards.

Qualifications

• Clear communication skills, both verbal & written.
• Ability to adapt to a fast-paced airport retail environment.
• Capable of delivering high levels of customer service.

Responsibilities

• Provide 100% customer focus and friendly assistance on the shop floor and till.
• Assist customers with product selection and upsell opportunities.
• Ensure end-to-end customer service including till operations and checkout accuracy.
• Maintain stock levels, replenishment, and visual merchandising.
• Adhere to health & safety policies and store security procedures.

Skills

Good communication

Teamwork

Adaptability

Ability to work under pressure

Interpersonal skills

Customer service excellence

Tools

Till operations

Stock control

Job description

Lagardère Travel Retail operates Relay stores at Heathrow. Sales Advisors deliver first-class service on the shop floor and at the till, handling product knowledge, promotions, and stock replenishment in a fast-paced airport environment.

The role covers full-time and part-time options across a seven-day schedule, including weekends. Candidates must excel in customer interaction and maintain high store standards.