Head of Heathrow Airport Operations & Retail

Lagardère Travel Retail (IRE); Hounslow; On-site; GBP 90,000 - 130,000; Full time

Job summary

Lagardère Travel Retail (IRE) at Heathrow Airport seeks an experienced Airport Operations Manager to lead multi-brand, multi-location retail operations. You will be accountable for P&L, profitability, and delivering exceptional customer experience across Travel Essentials and Specialist Retail.

The role requires leadership across outlets, brands, and terminal environments, driving growth and operational excellence.

Qualifications

• Significant senior leadership experience within large-scale multi-brand retail, hospitality, travel retail, airport environments.
• Strong commercial acumen with extensive P&L management accountability.
• Demonstrated success in driving sales growth, profit improvement, and operational performance.
• Experience leading large, diverse teams across multiple locations.
• Strong multi-stakeholder management and influencing skills.
• Experience operating within highly regulated environments.
• Ability to analyse complex business data and translate insights into actionable plans.
• Strong project management and change leadership capabilities.

Responsibilities

• Provide strategic and operational leadership across multiple outlets, brands and terminals.
• Lead Store Managers and site leadership teams to deliver objectives.
• Drive accountability, engagement, continuous improvement, and high performance.
• Collaborate with airport stakeholders, franchise partners, and Lagardère teams in the UK and overseas.
• Oversee risk, continuity planning and operational resilience.
• Deliver revenue, EBITDA, profit, labour and cost targets across all business lines.
• Manage budgeting, forecasting and business planning processes.
• Oversee brand standards and commercial initiatives across a diverse portfolio.

Skills

Senior leadership

P&L accountability

Sales growth

Operational performance

Multi-location management

Stakeholder management

Regulatory compliance

Data analysis

Job description

Lagardère Travel Retail (IRE) at Heathrow Airport seeks an experienced Airport Operations Manager to lead multi-brand, multi-location retail operations. You will be accountable for P&L, profitability, and delivering exceptional customer experience across Travel Essentials and Specialist Retail.

The role requires leadership across outlets, brands, and terminal environments, driving growth and operational excellence.