Airport Store Supervisor - Lead a Fast-Paced Team

Lagardère Travel Retail (IRE); Hounslow; On-site; GBP 22,000 - 30,000; Full time

Job summary

Lagardère Travel Retail is launching Relay at Heathrow with four new stores in Terminal 2. A Supervisor will oversee daily store operations, lead a sales team, and ensure high customer satisfaction.

The role includes staff supervision, inventory management, and maintaining store standards in a fast-paced airport environment. Opportunities include training new team members, handling escalated queries, and supporting management with administrative tasks.

Qualifications

• Previous experience in a retail environment with supervisory responsibilities preferred.
• Strong leadership and communication skills required.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Supervise and motivate the retail team to achieve sales targets and provide excellent customer service.
• Assist in daily store operations, including opening and closing procedures.
• Manage staffing schedules and ensure appropriate coverage on the sales floor.
• Handle escalated customer inquiries and resolve issues promptly.
• Oversee merchandising and ensure the store is clean, organised, and visually appealing.
• Assist with inventory control, stock replenishment, and loss prevention.
• Train and onboard new employees, providing ongoing coaching and feedback.
• Support management with administrative tasks and reports.
• Manage cash and payment systems in accordance with company policies.
• Uphold health and safety standards in store.
• Performance management of employees; performance reviews and development plans.

Skills

Leadership

Customer service

Problem solving

Inventory management

Communication

Time management

Job description

Lagardère Travel Retail is launching Relay at Heathrow with four new stores in Terminal 2. A Supervisor will oversee daily store operations, lead a sales team, and ensure high customer satisfaction.

The role includes staff supervision, inventory management, and maintaining store standards in a fast-paced airport environment. Opportunities include training new team members, handling escalated queries, and supporting management with administrative tasks.