Sales Advisor

Heathrow Employment & Skills Academy; Greater London; On-site; GBP 12,000 - 15,000; Full time

Job summary

Heathrow Employment & Skills Academy is recruiting for Relay at Heathrow and is seeking passionate, customer-focused individuals to join our team as Sales Advisors. You will deliver first-class service on the sales floor and at the till, helping customers with product choices and ensuring a friendly, efficient checkout experience.

The role requires good communication, adaptability, and the ability to work well under pressure both independently and as part of a team.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Strong verbal and written communication skills essential.
• Able to stay composed and helpful under pressure.
• Reliable attendance and punctuality are required.
• Must be able to obtain an airside pass.

Responsibilities

• Greet customers and deliver 1st-class service on the sales floor and at the till.
• Assist customers with product selection and upsell opportunities.
• Maintain store standards, stock levels, and merchandising.
• Operate till with accuracy and handle cash responsibly.
• Ensure health and safety policies are followed.

Skills

Customer service

Communication

Adaptability

Interpersonal skills

Reliability

Airside pass eligibility

Job description

We are recruiting for Relay at Heathrow and are looking for passionate, customer-focused individuals to join the team.

Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first-class customer service on the sales floor and at the till point.

Key Responsibilities:

100% Customer Focus

• Maintain positive and professional manners towards customers and colleagues
• Support customers with product selection
• Offering additional link sales
• Ensuring all customers receive excellent customer service every-time
• End to end customer service including till operations

Stock Management

• Ensuring the store is fully replenished
• Goods receiving duties
• Stocktaking and inventory compliance
• Merchandising & pricing

Retail

• Competent in till operations including cashing up procedures in line with company policies and guidelines
• Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
• Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc

Health & Safety

• Ensure health and safety policies are followed, including prompt reporting of workplace injuries.
• Ensure the safe usage of all the cleaning materials
• Ensuring store and stock rooms are kept tidy in line with H&S
• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

• Ensuring security of stock on shop floor and compliance of till inventory
• Responsible for the shop floor security when on shift
• Awareness of potential security risks out with store and part of the greater airport community

The ideal candidate will have previous experience in retail environment, be self motivated and have the ability to work in a team and individually.The candidate should also have:

• Good Communication skills (both verbal & written)
• Adaptability to the changing environment
• Ability to work well under pressure
• Excellent Interpersonal skills
• Ability to provide professional standard of services
• Reliable in attendance and time keeping
• Self-motivated
• Be able to secure an airside pass