Transport Operations Manager — Safety, Quality & Growth

dnata Travel Group; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on on

Free tea and coffee

Cycle to Work Scheme

Refer a Friend Scheme

Discounted gym membership

In-house apprenticeship programme

Job summary

dnata Travel Group is seeking an Operations Manager (Transport) in Birmingham to lead daily transport service delivery, ensuring safety, quality and cost KPIs are met. You will build a proactive, skilled team while maintaining strong relationships with internal and external stakeholders.

You will drive improvements, manage rosters and budgets, and uphold health and safety standards, HACCP, and regulatory compliance across the operation.

Qualifications

• Tacho and Working Time directive knowledge.
• Level 4 qualification (A Level or equivalent).
• GCSE English and Maths grade C/4 or above.
• CPC knowledge and compliance.
• Demonstrated people management experience.
• Experience in fast-moving environments such as manufacturing, logistics, or FMCG.
• Stakeholder management abilities.
• Computer literate – MS Outlook, Word and Excel.
• Understanding of cost and control management.
• Attention to detail and accuracy; good organisational skills.

Responsibilities

• Maintain the highest standards in quality, food safety, HACCP and Health & Safety.
• Investigate accidents/incidents/delays to identify root causes and prevent recurrence.
• Ensure work aligns with daily schedule and costs stay within targets; escalate issues as needed.
• Collaborate with Shift Supervisor to manage rosters and team performance.
• Manage materials and costs within budget and deadlines.
• Set and monitor targets; demonstrate impact on business performance.
• Champion change initiatives and improvements with OPS Ex.
• Maintain high customer service standards and proactive stakeholder communication.
• Adhere to legislation, company policy and compliance standards.
• Provide leadership, coaching and training; handle employee relations per policy.

Skills

Tacho regulations

Level 4 qualification

GCSE English & Maths

CPC knowledge

People management

Fast-paced environment

Transport sector

Stakeholder management

MS Office

Cost control

Attention to detail

Organisational skills

Education

Level 4 qualification

Tools

Microsoft Outlook

Word

Excel

Job description

dnata Travel Group is seeking an Operations Manager (Transport) in Birmingham to lead daily transport service delivery, ensuring safety, quality and cost KPIs are met. You will build a proactive, skilled team while maintaining strong relationships with internal and external stakeholders.

You will drive improvements, manage rosters and budgets, and uphold health and safety standards, HACCP, and regulatory compliance across the operation.